Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Furniture sales & service, home interiors, unusual collectibles; specializing in vintage & retro applications for the contemporary home, custom restoration & conservation of antique/vintage furniture & related decor of the 19th thru early 20th centuries, featuring up-cycled, repurposed, and painted decorated furniture, shabby-chic cottage, urban-chic & other retro-to-modern applications, fine furniture/interiors in traditional, retro, & outsider art applications for the modern home.
PICK-UPS: Shipping is not required of all items. Buyers are welcome to come pick up their items in person, or have a professional third-party mover or courier pick an item up. Friend or relative pick-up is taken on a case-by-case basis and requires seller approval. For large items with prices over $100, or for any item where pick-up is delayed by the purchaser more than 15 days, a deposit of one half may be requested prior to pick-up. If picked up within the first 15 days of purchase, the buyer may pay the full balance plus tax in person. A creditcard reader is available on site for your convenience.
STORAGE COSTS: Storage for any item the buyer does not pick-up or authorize shipment within the first 30 days following purchase: Small item storage $10/month; large item storage $35/month, prorated at $1/day for any portion shorter than a month. We may at our discretion provide storage at no cost for special layaway arrangements.
SMALL ITEM SHIPPING: Most small items ship within 48 hours of purchase; larger items that need to be custom-packaged may take 7-10 business days to prepare for shipment, not including transit time. Extra-large items such as furniture which needs to be custom-crated by professionals for freight shipping may take up to 4-6 weeks, and is taken on a case-by-case basis. Inquire prior to purchase or at time of payment.
TRACKING COMMUNICATION: We send confirmation e-mails as needed to keep customers informed of payment processing, packing, and shipping; most of our orders come with automated tracking notification through e-mail while in transit. However, we do not guarantee the availability or accuracy of tracking.
We offer personal courier delivery up to 3 hours drive from our location in Philadelphia with inexpensive local flat-rates and discounted flat-rates for many major metropolitan areas nearest us.
Small items are most often shipped with USPS or FedEx. We do not currently offer UPS.
Larger items may ship with FedEx, GPX (greyhound), or a freight carrier of our choosing
Used items: NO RETURNS. All sales are final.
No warranties are offered either express or implied. Electrical items are purchased at the buyer’s own risk.
THE CLIEINTS RIGHTS AND RESPONSIBILITIES: SERVICE GUIDE FOR
NEWLY REMANUFACTURED or RESTORED items: (including custom artistic work, “up-cycled” and new-made-from-salvage, any and all labor)
Generally, custom labor is non-refundable & non-returnable by law and by industry standard.
This is because your deposit pays for the craftsman’s expertise, his time, and his service. It is not an exchange of money for physical goods. It is payment of wages to an independent free-lance employee. It is not a payment for a physical product.
Once rendered to the client, it is impossible to get those services and time back. And once initiated the craftsman has already made a significant investment toward the client. For this reason, the general rule of thumb is that ALL deposits for custom-made goods are completely NON-refundable for any reason, regardless of whether or not the client chooses to wait through the completion of the project, and regardless of whether or not the client accepts or declines the work.
However, because I believe in the superior quality of my craftsmanship, I am usually willing to work with the client to ensure the end product is of the best possible quality and meets expectations. My terms for upgrading customized items are called the MODEL-SWAP Exchange program. Here’s how it works:
If the physical quality of a customized item is not up to the buyer’s satisfaction on completion, the buyer may request additional work on that item in order to improve upon particular traits, within reason, provided any additional labor is paid in full on completion.
Basically, this just means you may ask me to keep working to make it more the way you want it, and you would pay me a regular rate for doing anything else you feel you would like to it. This is not a return/rejection for defective or damaged items, and does not include shipping damage, but rather applies when the buyer notices something they didn’t expect that they would like changed. Notification must be made within 14 days of receipt.
If additional labor will not rectify the buyer’s concern from the outset of the notification that a change should be made, the buyer may exchange the product for a new or different customized item of the same type and quality from available stock (no reinchecks), for a restocking fee of 30% (not including shipping/delivery).
The standard work time for completion (usually 2 months minimum up to 12 months maximum) will apply to the exchange as if it were a new order- the unsatisfactory custom-made good is simply returned within 14 days for a 70% store credit toward the customization of a new like object. If the buyer wishes to upgrade with additional services or to a better quality product, the 70% store credit based on their original purchase price of the object and services is credited toward the cost of the new order (excluding any delivery cost).
This clause only applies to custom restoration work preformed by me, on the premises, to my own sales items, and shall not apply to restoration labor performed by other craftsman as part of a liason or subcontractor agreement, nor shall it apply to restoration labor performed on property already owned by the client.
A SPECIAL NOTE ABOUT
I do not accept time-sensitive deadline projects, and a degree of time-scale flexibility is required of the client toward the completion of a job. Payment is considered to include a flexible time-scale so that the artisan may work at his own pace, in consideration of problematic weather, with health and safety in mind, and with an atmosphere of dignity and respect. Rushing and premature demands of extra speed, or threats of non-payment toward a work speed increase is considered to be a form of extortion or a theft of service speed, which will result in order cancellation.
To put it simply: if you do not wait the time specified by the artist, even if that time frame has been changed, you are in breach of contract. In the industry we call this “rush-delivery-harassment”, when a customer harasses the worker to perform more tasks or at a faster pace, than the worker originally expected to provide. Not allowing time estimates to be altered to the needs of the project is the same thing. I have a ZERO-TOLERANCE policy for rushing and harassment.
Custom labor is available on a first-come-first-served basis and may be seasonal. The custom shop is closed during extremely inclement weather, and during allergy season from Sept. 1 through Dec. 1 and Dec. 20 through Jan 10. Custom orders that cannot be completed before Sept. 1 will be carried over to the winter season, unless the client chooses to cancel the order. All labor completed, and the original deposit amount, must be paid in full at the time of cancellation.
All custom labor contracts, as a matter of general contract law, and because I do NOT accept date-specific deadline jobs, are considered viable for up to 12 months, and no “deadline” or time limit may be placed upon any labor order by the purchaser after invoice received and deposit is made. Only the craftsman/artisan may estimate the timing of his artistic process and labor speed. NO EXCEPTIONS.
Sorry, we do not have a traditional storefront with a customer counter at this time. We operate out of warehouse space and from home office. However, we do welcome visitors to browse the warehouse and the custom shop, so drop us a line!
PAYMENTS: We accept visa, mastercard, amex, discover, through Google online and through Square in person for visitors. We also accept checks and money orders, and for some small item purchases less than $100 we will take paypal by request.
We do not accept paypal for custom labor, artistic upgrade, or layaway plans, because these forms of purchase are excluded from the Paypal user agreement where the buyer/seller protection policies are outlined.
CONTACT INFO: 267-970-5221; fax orders to 908-454-7523; e-mail email@example.com
My portfolio: www.flickr.com/photos/kitsch-n-kaboodle
My archives: kitschnkaboodle.photoshop.com
Store Hours: BY APPOINTMENT, or Friday Saturday Sunday, noon until dark.
Custom Shop Hours: By appointment, closed from September 1 through December 1, and December 20 through January 10.
Booth fansdecoratewithlace, GreenMtnCollectibles, Ellesassy, maryalice-gbatn, thingding, lakcollectibles, Trellises, treasurenook2k8
Miscellaneous booth factsFreebie policy: One freebie per item bought
Combined item discount: 10% off w/ $2,000.00 spent