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Shipping policy

The Purple Iris currently only ships to the United States, Canada, Australia, and the United Kingdom typically within 1-3 business days once payment has cleared. Depending on the item, its availability, and the time the order is placed, it may take up to 5 business days to ship, but this has been a rare occurrence. Combined shipping is available for eligible items (please see details below). In the rare event there is a delay in shipment, I will notify you via email. Once the shipment has been sent, shipping information will be provided in your order details under both Bonanza and PayPal.

We generally choose the most economical method of shipping, depending on your location. However, if you require a faster delivery option, please contact me via bmail for a shipping quote if one is not readily available within the listing for the service you prefer. To ensure there is no delay in shipment, it is recommended that any changes to shipping arrangements be made beforehand. Otherwise, the shipment may have already been sent as originally provided for or could be delayed pending payment clearance for additional postage.

Shipping methods available include USPS First-Class, Parcel Post, Media, Priority or Express Mail, and UPS Ground, 3-Day Air, 2nd-Day Air, and Next Day. At Seller’s discretion, FedEx may occasionally be used for higher valued items.

We currently only ship to Canada, Australia and the United Kingdom via USPS First-Class or Priority Mail International. All duties/taxes are the responsibility of the buyer so be sure to check with your local customs office for those rates. International shipments may require special handling and, in rare cases, additional postage for some items, particularly heavier and higher value items or items requiring insurance.

Combined shipping is available for multiple items purchased in a single transaction as long as the item numbers begin with the same two letters (ie, PI, BF, CH, IW, VH). Item numbers are found at the bottom right of the item description. Items beginning with a different set of letters will be shipped separately. For example, any item beginning with BF will be in one shipment and those beginning with PI will be in another shipment. So, if ordering items with different sets of letters, a shipping discount may not be applicable.

If the shipping calculator does not provide an accurate quote, an adjustment to the invoice may be in order. This usually happens when items come from different locations (according to their item numbers) or the items did not have the same shipping settings (calculated vs. flat rate).

If payment has already been made and a refund is due, one will be provided via PayPal at the time the order is processed. If additional postage is due, a separate PayPal invoice may be sent, but we typically only do that if the postage is far more than what was quoted by the system. Please note that we cannot ship the item until the remaining postage has been paid.

Please note that some items are not eligible for combined shipping as they require separate shipping due to size and/or fragility. Typically, that would include any item with free shipping, stained glass items, clocks, and other larger/heavier items.

The reason refunds are provided after payment is simply so that you may make your purchase without having to await approval of the invoice. Once the entire order has been processed and shipping info is received, a refund will be applied to the PayPal invoice. So, once you see that shipping info has been provided, a refund will have already been given.

If you prefer to receive the refund before making payment, please do not hesitate to contact me prior to completing your purchase. You may contact me by using either the Contact Seller link provided on the main booth page beneath the avatar or the Ask Seller a Question link at the top right of a product listing.

When contacting me, provide me the item numbers given within each listing and I will create a custom listing for you with the correct shipping amount. I will then provide you the link to that listing via bmail/email so you may make your purchase and complete your order.

The method of shipment being provided for free is pre-determined according to type, weight, and value of an item. If a faster delivery method is required, the excess above the cost of the pre-determined method will either be added to the invoice or invoiced separately (in the event the order has already been placed and paid for). However, to ensure your order is expedited, it is best to provide notification prior to checking out.

Return policy

Returns are accepted in the event an item is defective, damaged, or received in error. I do my best to ensure 100% customer satisfaction, so please be sure to check the condition and accuracy of the item(s) immediately upon receipt. If there is any problem, whatsoever, please contact me within 48 hours of receiving the package as suppliers have time and approval requirements that must be met. Please note that suppliers require prior approval and original packaging for all returns, so please be sure to keep everything together as you received it and contact me prior to returning an item.

If an item is defective and came with a warranty, it is best for you to contact the manufacturer for a replacement as they must honor any warranty and will most likely get it to you faster. Their contact information can be found in the publication(s) provided with the item. Of course, it would be a good idea to notify me of the problem within 48 hours of receiving the package so I am aware of the situation, can notify the supplier, and be ready to assist you in the rare case you have trouble with the manufacturer.

If a shipment is lost, I will work with the courier to track down the shipment and file a claim, if necessary. I do track all shipments to be sure they are delivered in a timely manner. If a shipment is lost and the courier cannot prove delivery was made, a replacement (if available), refund, or equal exchange/discount will be provided.

If you wish to cancel an order, you must do so prior to the order being shipped, which is usually within 1-3 business days after payment has cleared. Once an order has been shipped, it cannot be canceled, so please be sure to contact me as quickly as possible so that I may cancel the order in time and provide you with a full refund.

Refused shipments are subject to a 20 to 25% restocking fee plus all shipping charges (as required by the supplier). Therefore, it truly is in your best interest not to refuse a shipment as it may end up costing you more than the item itself. So please contact me rather than refusing a shipment and I will be more than happy to work with you.

General Returns For the reason mentioned under “Refused Shipments” regarding supplier restocking and excess shipping fees, I usually do not accept general returns unless provided out of my own stock because it could get rather costly for both buyer and seller. That’s why I cannot stress enough the importance of reading item descriptions and viewing their photos carefully before making any purchases. However, if you are truly unhappy with an item, please contact me so we can try to work something out because I would certainly much rather for you to be happy. The best solution just depends on the item itself and the expense of return shipment.

Miscellaneous booth facts