How could you let someone claim 10 freebies for one purchase! That's my setting !

So sorry you had this happen and yes a lot of people will try to take advantage. But you are on a good site and the bonz guys are good at taking care of things like that so do not go through with the order afraid of feedback. The customer is being absolutely ridiculous expecting that many free things for a 7.00 purchase and we can all see that. For future reference though, like many of others have mentioned, send a free gift along with a purchase without mentioning it, customers love it and will tell their friends and family. It takes a while but am sure most know the best advertising is word of mouth.

I surprise buyers with freebies when I can, but don’t mention it in the listings .

As I’ve already said before, I love the buy one get one free for what I sell. It works 99% of the time, and my customers like to choose their free books. Bonanza just needs to fix the cart, and sellers need to be very clear in their listings that it is an honor system. Freebies placed in the cart that exceed the buy one get one offer will not be shipped. If someone tries to take advantage, the items are easily relisted, and the buyer is blocked from ever purchasing again.

How do you block a buyer?

I would not be happy if management eliminated the option! It does work well 99% of the time! Yes, it is the way to win friends, because nice people do not behave rudely. I’ve sent out over 1200 items here on bonanza since May 2011.

The same sort of thing happens in brick and mortor stores where people shoplift. Should the store be closed, or incentives stop because people shoplift? No. We just have to refuse to give in to bad behavior.

The ability to block a buyer who has clearly tried to take advantage of you is under Sell on Bonanza, Booth Options, Payment and Purchases, down at the bottom.

Thank you! One bad buyer can leave you with a bad taste.

Customer service basically said its more of an honor system than anything else. They can’t control the limit of what is put in the shopping cart whether freebie or not. They were helpful but it still doesn’t really explain having an option that is truly not functional.
The lady that helped did say that it is an issue that she would definitely bring up in the next support meeting.

It seems like every time they do a site update, something totally unrelated to whatever “improvement” was made gets messed up. I think it’s absolutely ridiculous to create a bunch of features that are loaded with glitches and/or causing glitches in other areas of the site without repairing them. What good do these features do us when they’re not working properly or causing other features not to work properly? My dad is a programmer and he would never write a program without working out the problem areas before moving on to the next project.