Is There A Way To Respond To An Untrue Feedback?

You cannot reply, except to negs – sorry. :(

To block a buyer, go to Sell on Bonz, Edit Booth Options, Payments and Purchases, and scroll down.

Under Buyer Restrictions, check the box for ignore these buyers. Start typing a user name in the box. Similar (or same) names will come up. Highlight the correct name, and then press enter. Save your changes.

Double check to make sure it took.

@ccmom SO SORRY, I looked at feedback, knew it was a neutral and fingers typed neg (forgive me OP)
Yes, support is excellent at considering our wishes but I pointed out seller could have sent a rotten apple, can not prove what she sent, can not get feedback removed.
As for any emails etc, if you re-read her post it said they talked on the phone.
It does not matter what buyer bought the second time, it may be for an entirely different area or even a gift.

It sounds to me like your buyer misinterpreted your phone conversation.

You said you “told her the pattern had been discontinued and that the company did not make a bigger size in that pattern”.

Her fb simply sounds like what she understood from your explanation was that a larger size was out of stock and apparently, she thought you had sent a smaller size in its place.

Sounds like a simple miscommunication to me.

Don’t take it so personal. I’m sure you did everything you could to please this buyer. People leave all kinds of unfair feedback and everyone who shops online knows this. I got my first neutral because the buyer said the item had some soiling inside and I did not state that in the listing. Wrong, she didn’t read the listing or look at the photos. You just have to move on and forget it, the feedback system often gets used for the wrong purposes and we get blamed for the buyers mistakes. It’s like buying a book on Amazon, not liking the story and giving the seller a neg for it. Don’t worry about it so much, you can’t please everyone no matter how hard we try to.

Negs? Neutrals? Wear ’em like a badge of honor. In a large view, is it really credible that any merchant, anywhere, could have completely perfect feedback all the time? The whole system seems a bit over-rated, to me.

If I were in charge, I would eliminate feedback ratings from buyers completely. Note: I said RATINGS, not comments. Unless there is some problem, all is well. And if there IS a problem, then the buyer’s report of same is made privately to the seller, with a copy to Bonz management. Certain complaints will fall into the area of compliance with site guidelines and policies; for example, very delayed shipment of an order. In such cases, the management steps in to consult with the seller and resolve the issue. This means the buyer will have some assurance that the front office is involved from the get – go. But other issues are more interpretive in nature; disagreement about the color of the item as pictured and as received, or the item was just not what was expected, etc. In such cases, the management can run some interference for the seller. That is, the buyer may be unhappy, but not because of any failure of seller to have acted promptly and followed all the rules. All of this is handled privately, so feedback can’t be used as a weapon or a threat by either party.

But suppose the buyer is really very impressed with the seller and the product, and WANTS to shout it from the roof tops? That’s great; have a page of testimonials. Buyer sends testimonial for seller’s approval. Upon approval, it is posted publicly. This should prevent feedback fatigue, which can occur when buyers must fill out the same stuff, time after time.

Just my opinion.

Glad to hear Bonanza removed the feedback. A lot of buyers think a neutral is just that, neither good nor bad. I’ts our experiences from eBay that makes us react to neutral feedback, because over there a neutral is a negative.

Good for you, glad to hear Bonanza eliminated that fb, very kind of them. Try not to worry about the 2nd order. As much as we would like to we can’t control everything. You’re an experienced seller with many happy customers, don’t let one eccentric shopper ruin your day.
I agree JS, good suggestions.