we are dedicated to your 100% satisfaction. If
for any reason you are unsatisfied with your purchase, the item must be
returned in the same condition as received within 7 business days of receipt
for a full refund of your purchase price – shipping costs are non-refundable. If
a mistake was made in our error, then return shipping costs will also be
refunded. In order to avoid unnecessary
returns or bid retractions, please read all descriptions carefully and email
NO REFUNDS ON OPENED CONSUMABLES
OR CUT FABRIC BY THE YARD
Custom Made Orders Policy
& Return Policy
All custom made requests will require a
minimum of 50% deposit, paid through Pay Pal invoicing. The remaining balance
owed is requested to be paid before shipping items. There is generally, but not
limited to, a two week period for custom orders; however, a notification will
be sent with a more specific time estimation to the buyer, or upon specific
request– as each type of request may require differing times.
As a general rule, we do not accept
returns on custom made items. However, we try to be fair and reasonable for our
customers and will comply do to what we can in order to remedy any dissatisfaction,
by which we will consider repair, exchange, or refund solely at our discretion.
Domestic Shipping & Handling
~ Will combine shipping costs for multiple-order purchases wherever
applicable, so please email us if you have a multiple-order purchase before you pay for an item – we will cheerfully
send you one invoice for the combined shipping cost.
~ Most items are immediately shipped out
upon receipt of payment; some items we will estimate delivery times based upon
availability of item(s) when an order is placed
All shipping costs are calculated by weight/distance.
*~ Insurance is automatically
included in shipping costs for items over $25.00 (or upon request); insurance
may not be available for some international shipping.
~ We do ship internationally.
~ Buyers are responsible for any custom
fees, duties, and taxes.
~ We accept payment only through Papal. In
countries where insurance is offered, then insurance is required.
*~ Please note that First Class Mail International, Priority Mail
Intl Flat Rate Envelopes, and Priority Mail Intl. Small Flat Rate Boxes cannot
be tracked via the USPS online tracking system. Because of this, all packages
shipped via 1st Class Intl are required to pay the additional fee
for Registered Mail for all items $45 and under. This is to provide additional
protection and security in dispatch and conveyance in the . For each registered item a mailing receipt is issued by the office
of mailing and a record of delivery is maintained at the office of destination.
This fee will be included in shipping fees.
All other shipments, over $45, will be shipped
via Priority Mail International and will require insurance where it is
applicable. Because insurance is not offered in some countries, we can not be
responsible for items lost in shipment.
~ Buyers also should be aware of
experiencing longer shipping times due to customs-related delays.
FREE SHIPPING IN CONTGUOUS STATES ONLY - where Free Shipping applies to any given