Authenticity:
We sell only guaranteed 100% authentic items.


Disclaimer:
We are required by law to disclose that we're not affiliated in any way with the brands we sell.

Credit/Debit and eCheck payments via PayPal are the only payment methods we accept. Buyers that do not have a PayPal account linked to their account will not be able to purchase from us. Payment is due within 24 hours from purchase/saleend. An unpaid item case will automatically open if payment is not received after 4 days from purchase.

IMPORTANT PLEASE READ: We will only ship your order to the address specified during PayPal checkout; therefore, it is very important that you provide us with the CORRECT mailing address.

Shipping Time:
Most orders are processed within 2 business days from receipt of cleared payment, and a tracking number will be provided to you via email. Orders shipped to a US address via Standard Shipping will be shipped either USPS First Class Mail or USPS Priority Mail (approximately 2-6 business days) unless stated otherwise. Express Shipping for US and International orders available. Please contact us for a quote.

Combined Shipping Rules:
We offer combined shipping discounts on most items throughout our store. Combined shipping will be calculated as follows: We will calculate the highest shipping cost from the items you purchased. Then, we will add in the additional shipping cost for each additional item purchased. If at checkout, your shipping discount is not calculated correctly, please request the total or wait for us to send you an invoice BEFORE paying.

Please keep in mind that shipping and handling charges cover the cost of postage, insurance (if applicable) and shipping supplies.

International Shipping:
We are not responsible for customs/duty fees on international orders. This is the buyer's responsibility.

Currently, we do not ship to the following countries ~ Italy, Spain, Greece, Brazil, Turkey, Africa, India, Russia, Ukraine, Maldives, Latvia, Hong Kong, Kazakhstan, Kyrgyzstan and Indonesia.

Price Adjustments:
We do not make any price adjustments on previous purchases. No exceptions.

False Eyelashes:
Please be advised that due to manufacturer's change in packaging, our false eyelash packaging may differ from photo. Also, please keep in mind that our false eyelashes are handmade; therefore, each lash may not be exactly the same or exactly as pictured.

Feedback:
Your satisfaction is our #1 Priority. We strive to meet all of your expectations, earn your Positive Feedback AND 5 star rating in ALL categories. If for any reason you’re not completely satisfied, please contact us BEFORE leaving negative feedback and we will make it better right away.

Returns:
Returns are accepted on most items throughout our store. Please see individual listing details to confirm if returns are accepted for any particular item. We accept returns for most items within 14 days from receipt. All items must be in the same condition as received, unused/unopened, and resalable condition. Buyer pays return shipping fees unless it is due to an error on our part. Shipping and handling fees are non-refundable. Please note that if we offer free shipping and the item is returned to us, we will deduct actual shipping fees from your refund. Refunds will be processed as money back to your original payment method.

Questions:
Feel free to contact us with any questions! Not sure which lash style, adhesive, or makeup to purchase? Send us a message. We respond to all inquiries within 24-48 business hours. Please read our FAQ's before submitting your inquiry, for an immediate answer to our most frequently asked questions.

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Store:
www.ButterflyVixen.com