We aim to please and
want you to be completely satisfied with your purchase and our customer
service. Please remember to give us a
perfect 5 stars in your evaluation of us. If you think we deserve less than 5
stars, please contact us to let us know what we can do to make sure you are
completely satisfied with your buying experience.
There is an extra
charge for APO, FPO, Alaska, Hawaii and Puerto Rico addresses, please contact
us for shipping cost before purchase. Please note: We only ship to the
specified countries checked on our listing or on the list. Sorry, we
cannot ship fountains, statues or freight items to AK, HI, PR, APO or PO Boxes
or to any addresses outside the lower 48 states.
Returns Policy:
Customer must inspect
all merchandise upon receipt and notify us within 24 hours if anything is
missing or damaged. UPS, USPS and FEDEX
must also be notified within 24 hrs of any shipping damage or no recovery can
be made. Returns accepted within 30 days
for most items unless otherwise specified, ONLY if all original packaging is
saved and used for re-packing the product including all accessories and
documentation that shipped with the product. Some items must be returned within
14 days (see listing). Returns must be packaged appropriately to avoid damage
during transit including all accessories and documentation that shipped with
the product and returned to the address shown on packing slip unless otherwise
specified. Buyer is responsible for return shipping and associated costs. All
Item(s) must be returned unused and in its original condition. Credit for a
return can only take place after a product has arrived in our facility. Upon
receipt, a 25% restocking fee will apply to all returned items that were not
damaged, or not sent in error. We decline any responsibility for any damage or loss that
may occur during the return, so please be sure to insure the items. If product arrives
to you with a defect or damage, we will replace the item or refund your entire
payment less the original shipping and handling fee listed or the shipping fee
we paid for an item offered with free shipping. “As is” and made to order
merchandise is not returnable. Please contact us for a Return Material
Authorization (RMA) number prior to any return. Returns will not be accepted
without prior authorization.