• Bulk Deals Section: This return policy does not apply to this section.

• TVs: If the item is defective the customer will need to contact the Manufacturer directly.  If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.

• Gaming: (includes Brand New consoles and games for all different types of systems):  All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item.  If the item is defective customer will need to contact Manufacturer.  If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.

• Personal Care Items: If the item is defective the customer will need to contact the Manufacturer directly.  If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.

Unwanted Returns:

•  Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.

Refused Delivery:

• Returns falling under this category will be treated as "Unwanted Returns", consequently they will be subject to a 20% restocking fee.  You will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.

Defective Items:

• You must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.

Lost Claims:

In the case that an item is lost in transit and does not arrive to its destination after it has been provided to the carrier, I will file a lost claim with the carrier once we are notified that an item has not reached its destination successfully.

• Please note that you must notify me of the loss of any shipment within 30 days after its shipping date.

Once we are notified that an item has been lost in transit we will immediately file a claim for loss with the carrier.

• All lost claims will be processed according to the carrier's terms and regulations.
• Please note that a lost claim may take a minimum of 14 business days to be processed by the carrier.
• A refund, exchange or credit may be issued only once the claim is processed and approved by the carrier.
• I will not place any replacement orders for lost packages as the item may still be delivered to you at any time until the claim is processed and approved.

In the case that you have selected a signature requirement for the delivery of your package and item has been delivered to its destination and a signature has been obtained at the point of delivery, a lost claim will not be able to be filed.

• If a signature was not requested during the checkout, please note that a lost claim will not be permitted to be filed as per carrier regulations in the case that an item is delivered to its destination without a signature, or has been left at the front doorstep of its destination according to the carriers tracking information.