Shipping Time:
We will carefully ship your order within 24 business hours from receipt of cleared payment, and a tracking number will be provided to you via email. Most orders placed before 8:00 am PST will be shipped the same day. Orders shipped to a US address via Standard Shipping will be shipped either USPS First Class Mail or USPS Priority Mail (approximately 2-6 business days) unless stated otherwise. Express Shipping for US and International orders available. Please contact us for a quote.
Combined Shipping Rules:
We offer combined shipping discounts. Feel free to mix and match different products! Combined shipping will be calculated as follows: We will calculate the highest shipping cost from the items you purchased. Then, we will add in the additional shipping cost for each additional item purchased. If at checkout, your shipping discount is not calculated correctly, please request the total or wait for us to send you an invoice BEFORE paying.
Please keep in mind that shipping and handling charges cover the cost of postage, insurance (if applicable) and shipping supplies.
International Shipping:
We are not responsible for customs/duty fees on international orders. This is the buyer's responsibility.
Currently, we do not ship to the following countries ~ Italy, Spain, Greece, Brazil, Turkey, Africa, India, Russia, Ukraine, Maldives, Latvia, Hong Kong, Kazakhstan, Kyrgyzstan and Indonesia.
Price Adjustments:
We do not make any price adjustments on previous purchases. No exceptions.
False Eyelashes:
Please be advised that due to manufacturer's change in packaging, our false eyelash packaging may differ from photo. Also, please keep in mind that our false eyelashes are handmade; therefore, each lash may not be exactly the same or exactly as pictured.
Feedback:
Your satisfaction is our #1 Priority. We strive to meet all of your expectations, earn your Positive Feedback AND 5 star rating in ALL categories. If for any reason you’re not completely satisfied, please contact us BEFORE leaving negative feedback and we will make it better right away.
Returns:
No returns on cosmetics. For other products, please see individual listings for return policy. Please note that if we offer free shipping and you return an item, we will deduct actual shipping costs from your refund, unless it's because of an error on our part.
Questions:
Feel free to contact us with any questions! Not sure which lash style, adhesive, or makeup to purchase? Send us a message. We respond to most inquiries within 24 hours.
Can't find what you're looking for?
Contact us, and we'll try our best to get it for you.
Store:
www.ButterflyVixen.com