SETH THOMAS
Seth Thomas Buckingham Tambour Mantel Clock with Westminster and Whittington Chime
Model: MOK007003
* Mantel clock
* Dial (face) finished in white
* Hands finished in black
* Oak finish
* Brown primary color
* Made out of wood and glass
* Wood case
* Roman numeral dial
* Tambour shape
* Features handsome burl finished accents
* Westminster and Whittington chimes
* Handsome design
* Dimensions: 9.63" H x 17" W x 4.5" D
Charges:
Free Shipping, additional items are free
Sales Tax for California customers 8.750%
No Handling Fee
PAYMENT: Quick payments are the best way to get your item in process right away. However if you do not pay right away you will not be penalized for it. I will send an invoice to you 24 hours after you have agreed to purchase the item just to remind you of your purchase. On the 2nd and 3rd day I will attempt to communicate with you about the unpaid item. However if after 4 days payment has not been received I will proceed to open a case.
Note: Items will not be processed or shipped until payment is made
SHIPPING: Your item will be shipping based on the option you have selected. The shipment process takes place after the processing time, please be aware and track your processing time to estimate when a tracking number should be available. I will send you a message after you have purchased the item from me informing you of your processing time and of your selected shipment. Your tracking number will be provided on the, it is the best way to keep track of your item
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Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.
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Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. Must be informed of the receipt of incorrect merchandise within a week of the delivery.
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All shipping and handling fees are non-refundable with an exception where there has made an error by shipping and incorrect item to the customer.
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Guarantee against manufacturers' defects for 30 days from the date of the delivery on all products except for items listed in the Exception Section listed below.
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Bulk Deals Section: This return policy does not apply to this section.
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TVs: If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.
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Gaming: (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.
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Personal Care Items: If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.
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Unwanted Returns:
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Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.
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Refused Delivery:
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Returns falling under this category will be treated as "Unwanted Returns", consequently they will be subject to a 20% restocking fee. You will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
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Defective Items:
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You must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.
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Damaged Items:
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Please note that in the case of damage to an item during shipping, I am required to file a damage claim with the carrier, and proceed according to carrier regulations prior to being able to issue any exchange, credit, or refund.
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In the case that a package arrives damaged we must be notified within 10 days of the date of delivery..
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In the case that an RMA (Return Merchandise Authorized Return) that was shipped back at your expense arrives damaged, you now as the shipper in this case will be responsible for filing a claim with the shipping carrier. The returned unit will be held for the carrier inspection which must be scheduled by you for up to 14 days equivalent to two weeks.
All original packaging must be kept intact by you in order for a carrier claim and inspection to be initiated by us once notified of the damage to your shipment. Please be aware that you must retain the original shipping box which contains the carrier's shipping label and original tracking number.
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Once a damage pick up is scheduled by me most carriers will make 3 attempts to retrieve the damaged package from your location for the inspection. It is imperative that you have the item ready for the carrier pick up the next day after the damage pick up is scheduled as this is when the first retrieval attempt will be made.
Please note that if you are not able to file a claim with the carrier directly, as I am the shipper, you must make sure to notify me of any damage to an item within the above stated time frames.
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An exchange, credit or refund will be issued once the carrier claim is approved
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.Please note that a Damage Claim will normally take a minimum or 14 business days to be processed by the carrier.
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Tampered and Partial Loss Items:
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In the case that a package is received which is missing any part of the original order or item a Tampered Claim will be filled by me as the shipper with the carrier upon your notification of the loss or tamper to us.
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I must be notified of any loss or tamper to your shipment within 10 days of the delivery of your shipment.
All original packaging must be kept intact by you in order for a carrier claim and inspection to be initiated by me once I am notified of the tamper and partial loss to your shipment.
Please be aware that you must retain the original shipping box which contains the carrier's shipping label and original tracking number.
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Once a Tampered and Partial Loss pick up, most carriers will make 3 attempts to retrieve the Tampered and Partial Loss package from your location for the inspection. It is imperative that you have the item ready for the carrier pick up the next day after the Tampered and Partial Loss pick up is scheduled as this is when the first retrieval attempt will be made.
Please note that if you are not able to file a claim with the carrier directly, as I am the shipper, you must make sure to notify me of any Tamper and Partial Loss to an item within the above stated time frames.
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An exchange, credit or refund will be issued once the carrier claim is approved.
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Please note that a Tampered and Partial Loss will normally take a minimum or 14 business days to be processed by the carrier.
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Lost Claims:
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In the case that an item is lost in transit and does not arrive to its destination after it has been provided to the carrier, I will file a lost claim with the carrier once we are notified that an item has not reached its destination successfully.
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Please note that you must notify me of the loss of any shipment within 30 days after its shipping date.
Once we are notified that an item has been lost in transit we will immediately file a claim for loss with the carrier.
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All lost claims will be processed according to the carrier's terms and regulations.
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Please note that a lost claim may take a minimum of 14 business days to be processed by the carrier.
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A refund, exchange or credit may be issued only once the claim is processed and approved by the carrier.
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I will not place any replacement orders for lost packages as the item may still be delivered to you at any time until the claim is processed and approved.
In the case that you have selected a signature requirement for the delivery of your package and item has been delivered to its destination and a signature has been obtained at the point of delivery, a lost claim will not be able to be filed.
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If a signature was not requested during the checkout, please note that a lost claim will not be permitted to be filed as per carrier regulations in the case that an item is delivered to its destination without a signature, or has been left at the front doorstep of its destination according to the carriers tracking information.
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