SHIPPING
We have a very low damage rate on our end, because all products are packaged extensively, and are placed in a 2 walled box to ensure a safe delivery. The boxes are $30, so you would need to hold onto the boxes until parts are installed. If there are returns or anything of that nature, you will need the ORIGINAL box to send the items back in.

Normal policies are to ship items within 7 business days, but our general turn around times are 3 business days, if there are no hold-ups on the buyer's end, or ours. If there are any issues, or questions on cancellations, please contact us for specific instructions. This way, there will be no inconsistencies on either party, and no negative feedback for both sides.

A phone number that you can be reached at any time is mandatory. The freight company will contact you to schedule a delivery time, and will not drop it off without making sure you're at home. If there are any additional costs due to instructions not being followed, the buyer will be responsible for these costs (Retuned/refused freight, storage fees from the freight company, or redelivery).

Upon receiving your items, you MUST inspect your items in the driver's presence, and if there are any issues from damage or anything, mark "DAMAGED", and nothing more. This ensures that you do not take responsibility for any problems. Once the item is signed and released, they are the buyer's responsibility and not that of the freight company's, or ours.

DELIVERY TIMES FOR CONTINENTAL United States
West coast: 2-4 business days
Mid-west: 4-6 business days
East coast: 5-7 business days

Any orders outside the continental 48 states will require that you contact us for a freight quote. With international orders, buyer is responsible for any and all customs charges, duties, taxes, and/or fees.

RETURN/REFUND/EXCHANGE Policies
ALL SALES ARE FINAL
The exception to this rule are if there is a mistake on our part, in which case, we would do everything we can to ensure your satisfaction with us and the product.

If there is a fitment issue, buyer must take a picture of the label that is on the packaging, a picture of the part number on the inside-back portion of the part (if applicable), a close up picture of the fitment issue, and also the very same picture zoomed out (the product should be on the car for this picture), and a picture of the front and rear bumper support removed (if applicable).

In the event that the wrong item is delivered to you, please follow the same steps above. Take a picture of the label, a picture of the part number on the inside-back portion of the part (if applicable), and a picture of the entire part.

Pictures MUST be taken and emailed to us, and there are no exceptions to that rule. Included in the email, the buyer must state buyer id, item #, and date of purchase. Include a brief description of the problem, and a representative will follow up with you as soon as possible, and no longer than 2 business days. Any problems that do not fall under the buyer will be completely ours or the manufacturers responsibility. This means that if there was no issue on your part, a refund, exchange, or new part will be sent to you at no cost. Please ask for details if you'd like to know more.

COMPANY POLICY AND DISCLAIMER:
FOR ALL WINGSWESTOUTLET PRODUCTS. ALL PRODUCTS (THE PRODUCTS) SOLD BY WINGSWESTOUTLET ARE SOLD "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. ALL ITEMS ARE SHIPPED VIA THE FASTEST, MOST ECONOMICAL METHOD AVAILABLE CHOSEN BY WINGSWESTOUTLET UNLESS OTHERWISE SPECIFIED AND REQUESTED BY THE BUYER AT THE TIME ORDERING. ALL BODY KITS ARE AFTERMARKET PARTS FOR OFFROAD USE ONLY. ALL INSTALLATIONS MUST BE PERFORMED BY PROFESSIONAL BODY SHOPS WHO ARE KNOWLEDGEABLE ON INSTALLING FIBERGLASS/URETHANE PRODUCTS AND BODYKITS. SOME KITS DO NOT FIT PERFECTLY AND MAY REQUIRE MODIFICATION OF THE PRODUCT AND/OR THE VEHICLE ON WHICH IT IS INSTALLED . AFTERMARKET BODY KIT MAY HAVE SOME FLAWS AND REQUIRE PREP WORKS. SOME BODY KIT WILL REQUIRE MODIFICATION OF OR COMPLETE REMOVAL OF IMPACT BEAM FOR FITMENT. INSTALLATION AND FITMENT STEP MUST PRECEDE PAINTING. ALL PRODUCTS ARE SHIPPED WITH AMPLE PACKAGING TO AVOID DAMAGES DURING SHIPMENT. HOWEVER, DAMAGES DO OCCASIONALLY OCCUR. THE BUYER MUST INSPECT ALL PARTS BEFORE SIGNING OFF FOR THE RECEIPT OF THE PRODUCT. ALL DAMAGES TO THE PACKAGING AND/OR THE PRODUCT MUST BE NOTED ON THE SHIPPING DOCUMENT FOR DAMAGE CLAIM; OTHERWISE, THE BUYER IS RESPONSIBLE FOR ALL DAMAGES DISCOVERED AFTERWARD. OTHERWISE, THE BUYER IS RESPONSIBLE FOR ALL DAMAGES DISCOVERED AFTERWARD.