Find Help Topic
Topic: Buying Topics
Introducing the Order Resolution Center
Bonanza's Order Resolution Center provides a means for buyers to communicate with sellers in transactions that haven't lived up to a buyer's expectations. Buyers can open a case in the Order Resolution Center when they don't receive items they paid for within 14 days, or when the items they receive are significantly different than the items that were described prior to purchase.
When the above is true, the Order Resolution Center becomes the tool through which a buyer can communicate with their seller, and with Bonanza, in order to find a resolution that is agreeable to all parties involved.
For more information about the Order Resolution Center, see the following pages
- I didn't receive one or more items in my order
- One or more items I received were significantly different than described in their listing
- I'm a seller that didn't receive payment, what steps can I take?
I want to use the Order Resolution Center, but my order doesn't show up. Why?
The Order Resolution Center can only be used for transactions that have been paid for within the last 45 days. If your transaction has not yet been paid for, or if it was paid for more than 45 days ago, then it will not be available to have a case opened for it.