Cleaning House: How We're Cracking Down on Fraud to Protect the Bonanza Community

At Bonanza, our mission has always been to create a safe, trusted, and profitable space for buyers and sellers alike. With over 20 million items listed and millions of visitors each month, maintaining the integrity of our marketplace is more important than ever. That’s why we’re taking serious steps to eliminate fraudulent sellers and suspicious buyers who disrupt the experience for everyone else.

Why We're Cracking Down
 

Fraud hurts everyone.

• Sellers suffer from chargebacks, lost inventory, and wasted time.

• Buyers risk losing money, receiving counterfeit goods, or experiencing poor service.

• The community as a whole sees trust decline, damaging the reputation we’ve all worked hard to build.

We're not standing for it.

What We're Doing About It

Here are the concrete steps we’ve implemented (and are continuing to improve) to protect our trusted sellers and genuine buyers:

1. Real-Time Fraud Detection Tools

We’ve upgraded our backend systems with AI-driven fraud detection. These tools analyze behavioral patterns, payment anomalies, and account histories to flag suspicious activity before it impacts other users.

2. Stronger Seller Verification

All new sellers must now pass a multi-step verification process, including ID verification, payment account validation, and proof of inventory or fulfillment capability. Our goal is to ensure every seller on Bonanza is legitimate and ready to serve buyers with excellence.

3. Buyer Risk Profiling

We’re actively flagging buyers who exhibit risky behaviors, such as excessive return requests, chargeback abuse, or using fake identities. Repeat offenders are removed and banned from the platform.

4. 24/7 Fraud Response Team

Our trust and safety team is now available around the clock to respond to reports, investigate claims, and take swift action. We also proactively monitor account activity to shut down fraud before it spreads.

5. Community Reporting Tools

We’ve made it easier than ever for buyers and sellers to report suspicious listings or behavior. When you help us spot bad actors, we act fast.

 

What This Means for You

These steps aren’t just about stopping fraud—they’re about empowering our honest, hardworking community to thrive.

• For Sellers: You’ll spend less time dealing with scams and more time fulfilling orders and growing your business.

• For Buyers: You’ll feel more confident knowing the seller you're purchasing from is vetted, trustworthy, and committed to your satisfaction.

• For Everyone: A more secure, trustworthy marketplace boosts traffic, conversions, and long-term value for our entire ecosystem.

 

Your Voice Matters

We want to hear from you. If you ever notice suspicious behavior or have ideas on how we can improve trust and safety on the platform, please contact our support team or use the “Report” feature on any product or profile.

Together, we’re building something better.

Thank you for being part of our community—where integrity, transparency, and growth go hand in hand.