Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Booth overview

Welcome to our booth! We offer quality cast iron cookware with some smaller useful and some would say, not so useful items.
The cast iron we list is made from pure gray iron, no fillers, no pot metals, and no lead. All are safe for food (unless otherwise noted) and are pre-seasoned with food safe flaxseed oil.
Detailed instructions for care of your cast iron is included with every order.
A shipping window of 5 days is in every listing – this is usually not the case. Everything is processed no later than the next day and normally ships out the next business day. The 5 day window is just in case.
Shipping costs have gotten to be very expensive for everyone. Since cast iron can be extremely heavy we pride ourselves in offering actual shipping costs – not inflated nor any handling fees added on.
Whenever possible we also offer a flat-rate shipping which is usually lower than the actual shipping cost. Whichever is the lowest shipping for the buyer is what we charge.
We like to have happy customers so if you have any questions or concerns just ask.
Check back often and tell your friends and family.
Without the high fees we are able to offer most of our items for less on our website –
https://www.anniescollections.com/

Shipping policy

Please email us with your zip code or postal code for an accurate shipping quote before payment.
With shipping costs continuing to increase we want to be sure that you get the lowest shipping cost possible.
We ship UPS ground for most of the cast iron, USPS for the eBooks, and FedEx for some smaller items.

Return policy

Refunds available: See booth/item description for details

Should you not be happy with your purchase we are happy to issue a refund. Refunds are accepted within 14 days. Unfortunately we are not able to refund shipping costs and return shipping is the buyers responsibility.
Contact us for return information, all returns must be in an unused condition and received before a refund will be issued.

Miscellaneous details

Cast iron fine print:
Cast iron can only be shipped within the US and Canada please request a shipping quote, zip code or postal code if in doubt.

Exchange and Return Policy
We are committed to customer excellence. If any item you purchase does not meet your expectations, please send an email within 3 days. Your complete satisfaction with our products is our goal. A shipping fee is charged when shipping an exchanged item to you.
Regrettably, we will not exchange or refund merchandise for the following reasons:
Merchandise that is sent back to us after fourteen days
Merchandise that has been used or merchandise not in its original condition

Damaged or Defective Merchandise
If an item is received by the customer defective or damaged, you must contact us via email within 3 days of delivery. We will be happy to promptly correct the problem. In some cases, the delivery company might have to inspect the damage, so do not dispose of your packaging.
We also regret that we cannot accept returns COD. We do not reimburse shipping charges.

For your protection, we recommend you send your return via Federal Express, UPS or by USPS with insurance and delivery confirmation for tracking purposes.

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