Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Booth overview

Cloud Mountain specializes in outdoor furniture design, manufacture and sales.

With over ten years experience in the manufacture of premium outdoor furniture products, we have now embarked on an expansion of our business model to integrate online sales into our overall strategy.

Our aspiration is to reduce costs to our clients by removing unnecessary participants in the delivery of our products. Interacting directly with clients is, we believe, the key to delivering quality products in an efficient, professional manner.

We are a fully focused, customer-centric company. Our priority commitment is to provide our customers with products which are of the highest quality, safe and easy to assemble, to use and enjoy.

Each piece of our furniture benefits from sleek, well considered, ergonomic, modern design. All products are rigorously tested for quality and our assembly instructions have been standardized, for simplicity and ease of use. Our styles and reliable craftsmanship will weather ever-changing trends along with regular use, for years to come.

As our client, you can be assured that your expectations, aspirations and dreams push us to continually improve the quality of our products and services.

Our service concept is customer first, integrity-based business values.

Our simple mission is to make your enjoyment of our furniture in an outdoor space, as relaxing and pleasurable as possible.


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Shipping policy

All stock located in our warehouses, USA. So we will ship out the package within 1 business days to 48 states after the payment completed.
·We do not ship to Alaska, Hawaii, Puerto Rico and PO Box Address. If you need so, please contact our customer service team to check the shipping cost.
·We only ship the item to your paypal confirmed address for fast and accurate shipment. Please double check your paypal shipping address before confirm the payment.

Return policy

Replacement product available within 30 days

Order Cancellation Policy
1. Within 2 hours when the order was placed, you could contact Cloud Mountain customer service via E-mail and cancel the order. After you get cancellation confirmation from us, the full refund will arrive to your account in 2-5 business days.
2. After we got the tracking number and confirmed shipment, the cancellation of the order will not be allowed. If you still want to cancel it, you can contact Cloud Mountain customer service by E-mail, we will contact shipping carrier to recall the item. The carrier will charge $12 for the recall and shipping cost depending on the distance. After the item is returned to the warehouse, we will issue the refund deducting the relevant fees.
Return Policy:
All of our products have a 30-day return policy. We ensure that all of our products are new and in proper condition before shipping. In case of receiving an item which does not match those standards, please contact us via E-mail. All returns must be in original new condition, as received and should be shipped with delivery confirmation.

Miscellaneous details

All stock located in our US warehouses. Free shipping to all 48 states. 30 days return and replacement policy. We will ship out the package within 1 business days to 48 states after the payment completed.
·We do not ship to Alaska, Hawaii, Puerto Rico and PO Box Address.

Seller coupons & discounts

Combined item discount: 5% off w/ $199.00 spent

Seller badges

2-year Bonanzler 200th Sale Customer Marketing Customers Great Attendance Customized
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