Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Booth overview

HANDMADE Turbans, Accessories, and Crochet
For the Discriminate Woman

Refunds and Exchanges: Please view booth details. (Your purchase MUST meet one of four requirements.)

International Orders:. Buyer is responsible for customs and taxes incurred on their end.

A phone number is required for customs form. Please provide one with your order.

DISCLAIMER: Not responsible for your not measuring your head, or not knowing your correct head measurement.

Additional information:
Custom orders are accepted. We offer garment construction, as well as pattern drafting. Please inquire.

Custom orders for in stock items have an additional 25% cost. Payment for custom orders: Payable in advance..

For custom turbans and accessories in a color that we do not have in stock, a non-refundable fee of $10.00 is to be paid in advance. This is to defray the cost of obtaining custom fabric or yarn. Client also has option to send us fabric, or yarn of choice, via tracking method.

Please note: Chemo Turbans are for those who have experienced hair loss. If you order a Chemo Turban in place of a regular turban because of it’s having a lower price, you will not be able to return it, the error is yours.

Please read all descriptions carefully, and if you have questions, please ask.

We will be refining our policies, as the need arises.

Shipping policy

Items shipped USPS:
We provide choice of Standard, Priority, or Express Shipping.
Priority and Express Shipments will be sent with Signature Confirmation.

We encourage you to follow your tracking. Most packages are small enough to fit in your mailbox.

You should file IMMEDIATE notice of non-delivery, damage, or shortage with the Shipping Carrier, then IMMEDIATELY NOTIFY US via Etsy Convo.

INTERNATIONAL SHIPPING RATES DO NOT INCLUDE CUSTOMS OR DUTY CHARGES. Couture Service has no control over these charges and they are the sole responsibility of the buyer. These fees are set by your government. For more information, please contact your local customs office or postal service.

We are unable to ship to COUNTRIES NOT COVERED BY INSURANCE.
Afghanistan, Angola, Cuba, Iran, Iraq, North Korea, Sudan, and Syria,
This list is subject to change.

Return policy

Refunds available: See booth/item description for details

Your choice of Refund or Replacement:
*Your purchase MUST meet one of these four requirements!

1. If your item is not received. (You will be required to fill out affidavit.)
International shipments are not considered lost until after 40 days.
Domestic is not considered lost until after 20 days.
2. If your item is damaged in shipment, and is verified by your Post Office. (You will be required to fill out affidavit.)
3. If we have mistakenly sent wrong item. (we will send return shipping label)
4. If your item is marked delivered, and you have not received package, you should first check with household members, neighbors, look around the outside of your home. If you still do not find your package, you will need to contact your LOCAL Post Office. They may require you to file a missing package, and/or theft of mail report. After you get this information, and send to us, you will be required to fill out an affidavit.

Notify us IMMEDIATELY upon receipt via CONTACT SELLER link. Proof of any issue is required by CLEAR photos.

Our items are meticulously made, and we carefully inspect all items before packaging. Please take the time to read ALL descriptions. We do our utmost to describe accurately. If you have a question concerning a listing, please inquire BEFORE purchasing.

DISCLAIMER: Not responsible for your not measuring your head, or not knowing your correct head measurement.

In the case of return authorization, item is to be returned by NEXT business day insured, WITH a tracking method, AND in ORIGINAL condition (unopened, unused, unworn, not tried on, non mutilated packaging) with original shipping packaging. Item is to be free of perfumed fragrance, cigarette smoke, etc.

ABSOLUTELY NO RETURNS WITHOUT PRIOR AUTHORIZATION! .

Shipping costs are non-refundable. If error is shown to be ours by proof of CLEAR photos, we will pay for both return shipping, and to re-ship.

Any problems, or concerns, please contact us immediately (by next day after delivery.) We will work to resolve any issues.

Seller coupons & discounts

Combined item discount: 5% off w/ $150.00 spent

Shipping discount: Items after first shipped each discounted $3.00

Seller badges

Voted in EcommerceBytes 2018 survey 10th Purchase Customized 5-year Bonanzler Voted in EcommerceBytes 2014 survey Tagger 10th Sale Perfect Attendance 1st Sale
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