Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Booth overview

We specialize in unique luminescent and glow in the dark items. We carry litecubes, lava brand motion lamps, plasma lamps, blacklight reactive invisible ink, glow in the dark stars, glow in the dark paint, glow sticks, UV Blacklight Paint and much more! If you love luminescents look no further.

Shipping policy

Continental US Shipping: Your glow products will be carefully packed in a sturdy package and shipped via UPS Ground, or USPS depending on the size of the order. While most items ship free, some heavier items use a calculated method which determines shipping by the weight and zip code to ensure you get the lowest possible cost. Most orders shipping to the USA arrive in 3-4 business days. Please contact if you have any questions so we can be sure you get your glow goodies in time.

Shipping is automatically combined on all orders for those items which qualify.

Please make sure that the shipping address on your account is correct to include suite and/or apt numbers if applicable. We are not responsible for any reship fees due to wrong or undeliverable addresses. We try our best to maintain a perfect inventory and ship promptly. You will be informed immediately if there are any unexpected delays.

International Shipping: We are not responsible for customs fees or taxes the buyer’s country may charge. Contact us if you have a question about shipping to your country.

Please realize that international shipping is expensive and consider your purchase carefully because all international shipping fees are non-refundable.

Orders sent USPS international priority typically arrive in 6-10 business days. USPS International first class can take up to 25 business days. These times are approximate and we have no control over transit times, so please don’t blame us if your product takes longer than expected to be delivered. All international sales are considered final.

If you have any questions or uncertainties about our shipping policies, please contact us before purchasing. We believe in fair and fast shipping. Customer satisfaction is our #1 priority.

Return policy

Full refund available within 30 days

We want you to be 100% satisfied with your purchase. All items sold from DirectGlow.com are warranted period of 30 days unless there is a predesignated manufacturers warranty. If an item is found to have a manufacturing defect or fails to perform to the specifications we describe herein, a replacement or a refund will be arranged.

We will refund within 30 days of purchase any item for any reason if the product is in the packaging and condition in which it was received by the customer. We will refund the purchase price minus a 20% restocking charge to cover our fees and expenses. Shipping is not refunded unless we created the error in shipment.

We will exchange, with no restocking charge, any item in its original condition for merchandise of equal or greater value. All returns, other than shipping damages or our error, are the responsibility of the buyer. Return authorization must be given BEFORE sending any items back. Please open your package when received to ensure you received all items and that they are in working order. All gift boxed items must be returned with original packaging, instructions, power cord, accessories and anything else they were originally packaged with. You should insure your return for your protection.

All Paints, Inks, and any other liquid based products we sell are NON-RETURNABLE If you are dissatisfied with your products, please contact us to arrange a solution.

Lava Lamps have a 90 day warranty period from the date of purchase. If your lamp becomes defective within this time period, contact us immediately and we will contact the manufacturer on your behalf to arrange for a replacement. User damage or neglect issues are NOT covered. Read our Lava Lamp FAQ for more info.

Miscellaneous details

We are selling the best glow products at the most competitive prices 24/7-365!

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Seller coupons & discounts

Combined item discount: 10% off w/ $49.00 spent

Shipping discount: Shipping weights of all items added together for savings.

Seller badges

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