Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Booth overview

SHOP FOR THE LATEST ANDEAN CLOTHES AND JEWELS ONLINE

The Andean fashion and trends delivered to you, shop clothes and jewels online at estoreINKASSOUL, BONANZA. From baby alpaca sweaters and apparel to gold and silver sterling Jewels, designer jewelry, modern jewelry, Accessories and more, find your item from the most-wanted Andean products.

ABOUT US

>Welcome to INKA’S SOUL, the latest destination for fashion, garments, jewellery and more. Providing an Australian and International lens on “Andean Peruvian Trends”, we source the best that Andean fashion has to offer, as well as bringing you your favorite International Brand for all the family and gathering together coveted designers.

  • INKA’S SOUL Collection designs and sources contemporary jewellery and garments from Australia and Peru for all the world. We provide you with product that excites you, a shopping experience that inspires you and service that wants you coming back for more!

>Customers of INKA’S SOUL appreciate the service-orientated attitude and the unique shopping experience, with INKA’S SOUL offering the highest quality and very latest in all things fashion – from trends and labels, to exclusive offers.

  • At INKA’S SOUL, we believe your shopping experience should be effortless and enjoyable. To ensure this, we have an excellent team of customer service consultants and for special days free shipping for all of your purchases.
  • Our first office opened in Lima Peru over 10 years ago in June 2006. Here in Australia, we are opening stores nationally to provide a world in which our garments and jewellery revels.
  • If you just want to shop from your couch, then estoreinkassoul.com is the store for you!

>Get ready for an exciting and enticing ride.

  • Sign up for our newsletter, join us on our SOCIAL NETWORKS to keep updated on all our latest finds, hottest looks and newest trends.
INKA’S SOUL TEAM

Shipping policy

PAYMENT

We accept CREDIT & DEBIT CARD: visa/master/amex/discover , PAYPAL (Credit and Debit Cards: VISA, MASTER, AMEX, DISCOVER ) , Gift Cards (not now….just working on this) and other international payment methods (Western Union, Money Gram, Bank Transfer, Bank Deposits) are available.

SHIPPING

FREE SHIPPING ALL OVER THE WORLD!
*Handling / Processing Time: 1-2 business days (regular orders) / 10-15 bd (custom/pre-orders).
*Shipping Time: 1-5 business days (courier service) / 15-30 bd (economic service).
*For Domestic & International Orders: Secure(selected Couriers/Posts), Registered(signature is needed) & Trackable Service(Track #).

  • >These three shipping options above are via Australian or Peruvian Post / Couriers to assure prompt delivery. Your tracking information or Article ID will be sent as soon as its shipped. These business days do not include weekends, holidays or custom clearance delays.
  • >Our delivery times are indicative only, and while we will always do everything we can to get your order to you as quickly as possible, INKASSOUL will not be liable for any failure to observe these delivery times.
  • >INKASSOUL is not responsible for import duties and taxes to international customers. Contact your local customs office for more information. Returns will not be accepted due to customs fees or import duties.

Return policy

Refunds available: See booth/item description for details

REFUNDS AND EXCHANGES

A.REFUNDS – Customer change of mind
We DO provide a refund if you change your mind!

  • If you would like a refund you MUST notify us via bonanza conversation (Bonanza Convo) within TWO days from the date the package is delivered to you, and mail back the item in new condition (original packaging) no later than THREE days after contacting us about the return.
  • We will refund your money back as soon as the item is received. Tracking or proof of shipment for the return package is advised. If we do not receive the item back and neither of these can be provided, there will be no refund. Any item not properly packaged to avoid damage during transit will not be accepted, so please take care when posting. Please note, items cannot be refunded in the event of exceeding our TWO days Refund Policy.
  • Buyer is responsible for return shipping for refunds.

B.EXCHANGES – Customer change of mind
We DO provide a replacement/exchamge if you change your mind!

  • Shipping both ways is at buyer’s expenses. If you wish to exchange an item, this must be done within 5 days of receipt. Please contact us via bonanza conversation (Bonanza Convo) for exchange authorisation (stock!).
  • An exchanged piece will be replaced with the same item or another item ONLY upon receipt of the original item. If the item is not available, you may choose another item of equal or greater value. If an item of greater value is selected, the retail price difference will be charged to you.
  • CLAUSES :
  • >Returning Shipping, is paid by the customer (not elegible for reimbursed).
  • >Customs Fees or Import Duties, are not elegible for reimbursed.
  • >Because we charge US$0 for shipping, shipping & handling fees will not be refunded and there will be a restocking fee of us$20 for the return (refund/exchange).
  • >We must receive the item in the original packaging, carefully packed and the item must be in the same condition it was shipped in. If the item has been worn or used we will charge a restocking fee of us$25 for the return (refund/exchange).
  • NOTES :
  • -No refunds/exchanges on personalised and custom orders, neither sale items.
  • -It is our Health & Hygiene Policy not to offer exchange or refund on jewellery piercing products unless faulty.
  • -Please state your complete name, product purchased (Code product & Order #) with item/s picture with a description of YOUR CHANGE OF MIND and choice between, exchange or refund. Also you will have to notify us exactly which product you wish to exchange in this email. If you wish to purchase a product that has greater value than the product in exchange, you may do so by paying the difference.
  • -Please send all returns (refunds/exchanges) to the following address: To:INKASSOUL, PO. Box xxxx, Crows Nest NSW xxxx, Australia.

C.REFUNDS & EXCHANGES – INKASSOUL mistake
We DO provide a refund or replacement/exchange for a INKASSOUL mistake

  • If you would like a refund/exchange, as a result of INKASSOUL mistake, you MUST notify us via bonanza conversation (Bonanza Convo) within TWO days from the date the package is delivered to you. We reserve the right to refuse any returns if we were not notified by bonanza conversation, within 2 days of reception of the product(s). After 2 days, you will not be eligible to return your product(s).
  • WAIT THE REQUEST RESULTS! Once we have approved the request, you will have to send the product(s) back to us, NOT BEFORE!. Tracking or proof of shipment for the return package is advised.
  • REFUNDS :
    The refund will be processed as soon as the item(s) have been received by INKASSOUL, please allow up to 5 days from the day we received item(s), for your account to be credited. Refund will be made through Paypal or your Credit Card.
  • EXCHANGES:
    Once the return has been received, a replacement product will be located and shipped. All returns must be accompanied of its receipt. Without the receipt, we cannot guarantee an exchange or credit store for your order.
  • CLAUSES :
  • >Returning Shipping, will be paid by INKASSOUL (elegible for reimbursed up to us$25).
  • >Customs Fees or Import Duties, will be paid by INKASSOUL (elegible for reimbursed up to 10% total Price, copy of charges are needed).
  • >Because we charge US$0 for shipping, shipping & handling fees will not be refunded and there will NOT be a restocking fee for the return (refund/exchange).
  • >We must receive the item in the original packaging, carefully packed and the item must be in the same condition it was shipped in. If the item has been worn or used we will charge a restocking fee of us$25 for the return (refund/exchange).
  • NOTES :
  • -Our Goods may be repaired, replaced or refunded according to the statutory rights of the customer and in line with the warranty policy.
  • -INKASSOUL FAULT: Mistake, Not Complete, Broken, Faulty ITEM!
  • -Please state your complete name, product purchased (Code product & Order #) with the item/s pics with a description of THE FAULT and choice between, exchange or refund. Also you will have to notify us exactly which product you wish to exchange in this email. If you wish to purchase a product that has greater value than the product in exchange, you may do so by paying the difference.
  • -INKASSOUL can’t be responsable for goods that may be lost or damaged during returned shipping. Ensure all items being returned are carefully and securely packaged & clearly addressed to INKASSOUL return address. TAKE CARE WHEN POSTING.
  • -Please send all returns to the following address: To:INKASSOUL, PO. Box xxxx, Crows Nest NSW xxxx, Australia.

Miscellaneous details

WARRANTY

INKASSOUL offers warranty for all our products, however we are not able to cover wear & tear over time and negligent damage.

SELLER INFORMATION

I mostly live in and work out of Sydney, Australia. I also have a studio in Lima, PERU and occasionally ship from there. Please do not be surprised if your jewelry arrives from the lovely city of Lima, PERU.

*Handling / Processing Time: 1-2 business days (regular orders) / 10-15 bd (custom/pre-orders)
*Shipping Time: 1-5 business days (Courier service) / 15-30 bd (economic service)
*For Domestic & International Orders: Secure(selected Couriers/Posts), Registered(signature is needed) & Trackable Service(Track #).

  • WEBSITE: www.inkassoul.com
  • Estore: www.inkassoul.com/buyhere
  • Contact: [email protected]
  • Mail To: INKASSOUL
  • PO. Box xxxx,
  • Crows Nest NSW xxxx
  • AUSTRALIA
  • Other marketplaces:
  • https://linktr.ee/inkassoul
  • inkassoul.ecrater.com
  • www.bonanza.com/booths/INKASSOUL
  • www.etsy.com/shop/INKASSOUL
  • www.artfire.com/ext/shop/home/INKASSOUL
  • www.amazon.com/seller/INKASSOUL
  • Social Media:
  • Instagram: www.instagram.com/inkassoul
  • Twitter: twitter.com/inkassoul
  • Facebook: www.facebook.com/inkassoul
  • Pinterest: www.pinterest.com/inkassoul
  • YouTube: www.youtube.com/channel/UCpnZX4IGSwnGUAa_64beh2w
  • Important Notes:
  • +What you see in picture is what you are purchasing.
  • +Shipping and handling all around the world.
  • +Free Shipping.
  • +Fill free to ask any question.
  • +Please ask questions prior purchase.
  • +Always contact us about any problems with any our product.
  • +I put only several picture. If you interesting more detail, I send more images.

FAQS

Q: Important Notes before buying Inkassoul products ?
A:+What you see in picture is what you are purchasing.
+Shipping and handling all around the world.
+Free Shipping.
+Fill free to ask any question.
+Please ask questions prior purchase.
+Always contact us about any problems with any our product.
+I put only several picture. If you interesting more detail, I send more images.

Q: Sizing Details / Care Instructions ?
A: All our products have sizing details/care instructions. They have international sizing details/care instructions. You can see them also on my site.

Q: TOTAL SHIPPING = Processing time + Shipping time / Carriers ?
A: SHIPPING:
1.Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
2.Shipping times
I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. AS THEY ARE FREE SHIPPING, they are economic international postal shipping!

CARRIERS:
All our carriers shipments are packed and shipped in such a way as to ensure safe delivery, and we’ve chosen shippers with excellent track records.

Q: Custom & Personalized Orders / Gift wrapping & packaging ?
A: *Yes we do Custom & Personalized Orders, contact us to [email protected] / Bonanza convo.
*All our products are well package. If you want a lovely gift wrapping tell us!

Q: Phone contact ?
A: Please, contact us first by email/Bonanza convo, so we know who are you. Then we can give our phone number. Thanks.

Q: Where Inkassoul products come from?
A: I mostly live in and work out of Sydney, Australia. I also have a studio in Lima, PERU and occasionally ship from there. Please do not be surprised if your jewelry/item arrives from the lovely city of Lima, PERU.

Q: Refunds & Exchanges / Customs Fees and Import Taxes ?
A: Refunds & Exchanges:
YES, we do! SEE our clauses and notes.
Excluded:
-Custom & Personalized Items
-Intimate items (for health/hygiene reasons)
-Jewellery piercing products unless faulty
-Items on SALE
-Used Items (have to be in new condition/unwear/odorless)
-NOT properly packaged return (original packaging required)

Custom Fees and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. INKASSOUL is not responsible for delays due to customs.

Q: Privacy policy / Payment Secure options ?
A: Shipping and Billing address & Contact information will ONLY be use :
*To communicate with you about your order
*To fulfill your order
*For legal reasons (like paying taxes)
*Other (INKASSOUL newsletter)

Payment options:
*CREDIT & DEBIT CARD: visa/master/amex/discover
*PAYPAL: Debit & Credit Cards (visa/master/amex/discover)
*Bonanza keeps your payment information secure. Bonanza shops never receive your credit card information.

Seller coupons & discounts

Combined item discount: 10% off w/ $500.00 spent

Shipping discount: Shipping weights of all items added together for savings. Free shipping on orders over $0.00

Seller badges

5-year Bonanzler Customized