Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Shipping policy

All items come from a smoke free environment. To the best of my knowledge all items are free of defects, stains, and tears. In the event that I have overlooked a flaw in an item please contact us before leaving feedback so I can have the chance to fix the problem. I try my hardest to take accurate colored pictures of my merchandise, but please be aware that different computer monitors and phone screens can make colors look darker, brighter, lighter, or just different than they appear when I list the items. I will not give partial credits due to an item being a different shade than pictured as I cannot control this.

I am available to answer questions and give shipping quotes Monday through Friday from 9-5 Eastern Standard time. Saturday I check messages in the morning and the evening. Sunday I don’t even turn on my computer. If I am not answering questions during my off time, please don’t think I am ignoring you. I try to follow these hours to spend time with my family and keep my sanity!

INTERNATIONAL BUYERS ARE WELCOME!!! PLEASE READ THE INFORMATION UNDER SHIPPING TERMS!

Payment:
I accept PayPal only.
Please E-mail me with any questions.
Please make your payment within 5 days.
I usually ship within 1 business day of receiving cleared payment excluding holidays and weekends. Tracking is included in the shipping cost of domestic orders and will be sent to you in an E-mail will at the time of shipment.

FOR INTERNATIONAL SHOPPERS:

All international buyers must pay any customs fees, extra postage (even if free shipping is offered), and return postage for any reason. All items will be shipped USPS by either first class mail international or priority mail, depending on the weight of the order. All orders are shipped without tracking unless the buyer requests them. No refunds will be given for lost items without the purchase of a tracking number. If you don’t want to risk losing your package or not being refunded for a lost package, you will need to purchase tracking. Tracking is considered registered mail and costs an additional $11.75 per package. (This is the actual cost the postal service charges me). If you want the most security in your item please ask about express mail which comes with both insurance and tracking. Please do not buy from me if you plan to ask me to change the declared value of your items on your customs form. This is considered tax evasion and is against the law for me to do!

International orders usually take 2.5-7 weeks for delivery depending on the location. I ship orders within 1 business day after receiving cleared payment and have no control over the length of time it takes once the order leaves my hands! Please be prepared to wait for your order. If you are needing something faster please ask for a quote for express mail which often times can arrive in 5-10 days and includes tracking and insurance! Thanks and sorry the postal service takes so long! :)

Returns and exchanges are accepted for items up to 30 days after the buyer receives them. Please read my return policy details by clicking on the blue details link located beneath the item price in the listing.

In the event the item is “Not As Described” I will pay the return postage and tracking. I am dedicated to 100% customer satisfaction and will provide you with 5 gold star service!

I leave positive feedback immediately after payment is received!
If you are satisfied with your product, please leave positive feedback in return. If there are any problems with your product I would greatly appreciate the opportunity to resolve the issue as soon as possible before you leave feedback. Satisfied customers are my number one priority!

Please check out my other merchandise. I list new items daily!

Thank you for visiting OpenBax!!

Return policy

Full refund available within 30 days

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