Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Booth overview

CAMPING HIKING BACKPACKING PRODUCTS

Shipping policy

UPS Ground to lower 48 states. must provide a physical shipping address.

Return policy

Replacement product available within 30 days

All Tents, Backpacks and Sleeping Bags, have 100 % Warranty against factory manufacturing defects in defective materials or defective workmanship by TREK, CATOMA and HIGH PEAK USA, FOR 1 YEAR.
A Defective Item is something that occurred during manufacturing.
Like a seam not sown, faulty zipper or missing buckle.
It does NOT cover Acts of Nature (rain, flood, sun, or wind damage) Damage caused by customer, (improper set up (NEVER STRETCH YOUR TENT TIGHT WHEN SETTING IT UP, AND STAKING DOWN. IT CAUSE’S RIPPING AND LEAKING OF SEAMS) improper storage PUTTING AWAY DIRTY & WET), improper use (LEAVING UP ALL YEAR IN THE WEATHER) or abuse)
If you have a defective item, you can send it in for replacement. Replacement items will be shipped back at our expense.
We will gladly accept returns within 14 days of receipt of shipment, of an UNUSED TENT, BACKPACK OR SLEEPING BAG, Because of – Buyer’s Remorse ( ORDER CANCELLATION OR CHANGED YOUR MIND) provided that it has NOT BEEN TAKEN OUT OF IT’S ORIGINAL CARTON and is still NEW & RESELL-ABLE CONDITION.
An RA # is required to return it. Shipping fees are NOT refundable. A 25% restocking fee will apply.. NO EXCEPTIONS. WE DO NOT EXCEPT BACK USED ITEMS THAT ARE NOT COVERED BY WARRANTY.

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Customer Marketing Customers Customized Voted in EcommerceBytes 2016 survey 50th Sale 5-year Bonanzler Great Attendance Old School Bonanzler