A buyer purchased an item I had deleted (I know, sounds strange), and I don’t have the item to send them for their hard-earned dollars.
HOW do I refund them? And HOW do I get my seller fee refunded?
That seems like it should be among the top three or four easily accessible bits of information.
|
GreenGrandma_Vintage Reputation: 16 See GreenGrandma_Vintage's booth |
To refund the buyer go to the pay source and refund from there. You can’t do it from the Bonanza site. After refunding the buyer, go to the billing statement here on Bonanza you will see a red x next to the transaction, click on that and paste the refund information into the request with an explanation why you want your fee back.
|
A2z4u2c Reputation: 1291 See A2z4u2c's booth |
Glad this was asked…I just did that but I was waiting for it to ask for an explanation (and used to ask for a transaction number from the processor) but it didn’t. But it worked.
|
CatnuttiAgain Reputation: 28 See CatnuttiAgain's booth |
Viewed: 979 times
Asked: over 5 years ago
Latest response: over 5 years ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
