Subscribing membership has expired before ending day

I upgrade my store to Titan Ad Pro membership on 12/10/17, recently bonanza sent me an email said that my Membership expired (subscribing run only 7days!!!)
anyone has this problem?
please advise!!!

asked over 6 years ago

2 Answers

This is an official Bonanza response.

Thank you for bringing this to our attention @estore225.

We’ve alerted our tech team about this situation and you’ll be hearing from one of our agents here very shortly to get this all sorted out!

answered over 6 years ago

1 Comment

estore225 says: December 18, 2017

Dear suppport Team, this problem solved and very happy with extended subscription membership. Thanks

Contact [email protected] and have them check into it.

If you were paying on a monthly basis and something happened with the credit card billing (perhaps an expired card), then the membership may have been canceled.

answered over 6 years ago

tomwayne1
Reputation: 8637
See tomwayne1's booth

2 Comments

estore225 says: December 18, 2017

Thank Tom

estore225 says: December 18, 2017

my credit card still working, already sent email to support and waiting reply…I think some wrong with bonanza system.

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