Bonanza remove my card and i can not add it back for pay fees and buy turbo pack. tired of bonanza because don't have enough traffic on bonanza.

Whoops. There was an error.

We couldn’t process your credit card. Please check to make sure that you entered the number, expiration, and security code correctly, and that your billing address is correct (the billing address you enter must match the billing address on file with your credit card issuer).

Getting above error while i adding card.

i am very disappointed with bonanza that every time if i be little late in paying fees because there is no money in bonanza then bonanza just remove my card and when try to add it back every time showing me this error.

in This time Period of covid19 everyone have some problems and issue about money but bonanza do not understand this situation and they just remove card and if i add card again now for buy turbo traffic pack and pay fees i can add card.

Just tired of this kind of thing.

and not enough traffic on bonanza for seller.

and making strict rules, if you want to make strict rules for seller then bring enough traffic for seller.

asked 16 days ago

1 Comment

AngelicPretty says: June 25, 2020

Please check this: https://www.bonanza.com/community_help/Solution_for_sellers_who_have_their_valid_credit_card_rejected_and

2 Answers

This is an official Bonanza response.

Hello oceanheartjewellery

We are so sorry for your experience. When our system does not see a credit card on file or the credit card fails our system will automatically place a booth on hold.

If you have not already done so we recommend that you check with your bank or credit card holder.

Here are steps that may help with this.

1. Clear your browser history
2. Disable auto-fill so old information will not auto-populate.
3. The Credit Card billing address must match your address on your Bonanza Account Settings.
Even the letter case and every format of the billing address has to match the address in your account settings page.
Once you have made these changes be sure to save at the bottom of the page. Here is a link to your Account Settings Page
https://www.bonanza.com/users/40046525/edit
4 Enter CVV number on the back of credit card

If you are still unable to add the credit card we recommend trying a different card.

Our team will be glad to assist you further if you need additional support specific to your account, please email our support team. Contact us at support@bonanza.com

Thank you and Happy Selling!
Kind Regards
Wanda
Bonanza Support

answered 16 days ago

3 Comments

oceanheartjewellery says: June 22, 2020

when i click on “https://www.bonanza.com/users/40046525/edit” it’s says Whoops. There was an error. You do not have permission to do that.

RummageRampage says: June 24, 2020

I also get the message “There was an error. You do not have permission to do that.”

AngelicPretty says: June 25, 2020

Please check this: https://www.bonanza.com/community_help/Solution_for_sellers_who_have_their_valid_credit_card_rejected_and

I have the exact same problem and no one from Bonanza is willing to help.

They just keep copying and pasting the same unhelpful response saying that you need to ensure that all details are correct.

It’s a system failure.

answered 15 days ago

1 Comment

oceanheartjewellery says: June 22, 2020

You are right same thing happening with me. I tried Different card also although same error. they dont have call option for customer support.

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