I will ship your item within 3 days of received payment. I use the u.s. post office and the most economical way possible, personally not a fan of supped up shipping charges. I do not offer refunds at this time. I am a small business and do my absolute best in describing the product as is and providing you with an accurate item. If by chance there is some problem please contact me and we will work out a solution, no problem We are just normal people enjoying life raising families and taking on the world. Although we work in the studio and take the utmost care and precaution to keep the outside out we are around kids, pets and yes smokers. Before each item is shipped it is gone over and double checked thoroughly.