Payment is due within 3 days – if this poses a problem just contact us Shipping within the continental USA and Canada only Please request a shipping quote for Alaska, Hawaii, and Canada Processing and shipping is normally done within 3 business days after payment is received - Most items ship next day Exchange and Return Policy We are committed to customer excellence. Returns and refunds are welcome should you not be happy with your purchase. Returns are accepted within 14 days of being received – please contact us Email us within 3 days of delivery for instructions Your complete satisfaction with our products is our goal Any returned item must be in their original condition and not used Damaged or Defective Merchandise If an item is received by the customer defective or damaged, contact us via email within 3 days of delivery. We will be happy to promptly correct the problem. We will replace any merchandise damaged in shipping when we receive the return package In some cases, the delivery company might have to inspect the damage, so do not dispose of your packaging. When Merchandise Can Not be Exchanged Merchandise that is sent back to us after fourteen days We also regret that we cannot accept returns COD We do not reimburse shipping charges without prior approval Due to the nature all books, journals, diaries, sketchbooks, etc. must be returned unopened and unused. Return shipping is the buyer’s responsibility and we do not refund shipping costs without prior approval.
© 2005 Annie’s Collections
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