Payment
- We accept PayPal payment for all loose gems.
- All Jewelry above USD 10000, we will not accept PayPalcontact us for details.
- Our payment is expected within 5 days of end of auction.
- If the payment is not received within 5 days
you agree that we will cancel the order and relist item
for sale again.
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Easy Return
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Shipping Service
- Items less than US$700 shipping cost would be US$7
- Items above USD 700 will be shipped free by EMS only.
- We also ship item by FedEx at the charge of USD 75.
- The buyers is full responsible for any import
customs duties and taxes in his country.
We do not have any control over these duties,taxes etc.
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How to Return
- Item(s) must be returned in original condition.
- Please inform us the reason of your dissatisfaction from your item via"contact seller"link.
- Damaged item(s) will not be accepted.
- For USA customer,please ship it via USPS first class mail with required shipping insurance.
- International customer,please ship via Registered Mail, EMS or FedEx only.
- The refund process will take 3-5 business days.Shipping and insurance charge are non-refundable.
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Combine Shipping
- You can combine your item(s) in one single parcel
to save shipping cost starting from the date of your first win until 7 days later.
- $0 Handling for each additional Item.
- Please do not make any single payments if you want to combine.
- Single payments paid with shipping fee will ship immediately.
- We will not be responsible for the merchandise lost in
the mail unless you have Shipping Insurance.
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Feedback
- As per policy we(seller) can not leave any negative or neutral feedback
- We respond to every feedback and take it very seriously.
- Please do not leave any negative or neutral feedback
- If you are not satisfied,we have an easy Return Policy to make our customer happy.
- We do not charge any Restocking Fees! Please Give us a change to resolve the problem.
- Your Satisfaction Is Our Top Priority.
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Customer Service
- Please contact us (send an email) via your item
"contact seller"link for faster service, we will reply
to all your question clear and honest manner.
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Other Important Notes
- Weight and size of gemstone may still vary slightly from piece to piece due to difference in calibration of weighing and measuring scales.
- Color may not appear exactly as in real life due to variation between computer monitor resolution and lights
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Handling Time & Availability
- We will usually ship within 1 business day after we receive the complete payment.
- All our items are available in stock but we sell on different platform so stock availability is based on first come first basis, Its always good to stock availability.
About Us
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