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5)THEORY Z;MAKING QUALITY WORK;EMPOWERING PEOPLE;ZAPP!

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1. MAKING QUALITY WORK-LEADERSHIP GUIDE FOR RESULTS-DRIVEN Author: George Labovitz, Victor Rosansky, Yu Sang Chang Business Economics Publisher: Oliver Wight Ltd Pub General Business ISBN-10: 0939246546 Soft cover Publication Year: 1994 List Price: 16.00 · From the Back Cover Praise for Making Quality Work "Making Quality Work challenges leaders to use the best processes and explains in succinct, readable shorthand how managers can help good people work better."—Robert W. Galvin, Chairman of the Executive Committee, Motorola, Inc. · "Whether just beginning your quality journey or already on the way, this book takes the mystery out of Total Quality Management and helps you mark a clear path to quality progress." —Frederick W. Smith, Chairman, President, and CEO, Federal Express · For most managers, implementing Total Quality Management often can be an exercise in frustration. · Now, Making Quality Work presents a wealth of practical quality strategies, techniques, and tools you can use to apply TQM in the day-to-day life of your business. · You’ll see how to motivate employees, build long-term partnerships with customers, and merge TQM with your business strategy. · Making Quality Work clearly explains what you must do to move your organization ahead of the competition. And you’ll see how successful companies such as Federal Express; Motorola, and Milliken have used TQM as a powerful, competitive weapon. · Making Quality Work delivers a proven approach to achieving remarkable, consistent results that help make your business sharper, more competitive, and more profitable. This is the breakthrough TQM book that you’ve been waiting for. 2. ZAPP! THE LIGHTNING OF EMPOWERMENT by William C. Byham and Jeff Cox Author: William C. Byham Edition Description: Reprint Publisher: Fawcett Books Category: Business Economics ISBN-10: 0449907058 General Business Format: Soft cover List Price:11.00 191 pages Publication Year: 1992 How to improve quality, productivity, and employee satisfaction Energize your employees, build up your business, and put your organization on a high-performance track Tight binding Clean pages Like new condition but pages are yellowing Size: Height: 7.8 in.; Width: 5.3 in.; Thickness: 0.5 in.; Weight: 5.6 oz. Publisher's Note: Most managers know that revitalization in their companies must occur from the ground up. But how to get that message to employees without applying the kind of pressure that makes them even less productive? The answer is empowerment. In this motivating book, you will find specific strategies designed to help you encourage responsibility, acknowledgment, and creativity so that employees feel they "own" their jobs. It's all here, in an accessible guide for the successful managers of tomorrow. 3. WALK AWHILE IN MY SHOES by Eric Harvey and Steve Ventura-- 2 IN 1 BOOK! · Walk awhile in my shoes: gut-level, real-world messages from employees to managers on one side. · Walk awhile in my shoes: gut-level, real-world messages from managers to employees on the other side. · Tight binding; Clean pages; Glossy cover Author: Eric Harvey Category: Self-Help Publisher: Walk the Talk Format Soft cover ISBN-10: 1885228287 Publication Year: 1996 Size: Height: 9.3 in.; Width: 6.3 in.; Thickness: 0.5 in.; Weight: 4.8 oz. 4. THEORY Z: HOW AMERICAN BUSINESS CAN MEET THE JAPANESE CHALLENGE by William G. Ouchi · Hardcover: 283 pages · Publisher: Addison-Wesley Pub (Sd) (September, 1981) 8th printing · Language: English · ISBN: 0201055244 · LIST PRICE: 12.95 · Comments: Book is in Good Condition. · Agency name stamped inside cover and top of closed pages. · Clean text, very little wear. · Dust Jacket is in Good Condition but has some shelf wear with small tears and creases. · Tight Binding, binding strong tight. · NOT Book Club. NOT Ex-Library, Remainder Or Price-Clipped. · White tight pages, pages bright, clean, text unmarked, NO Highlighting or Underlining, Clean Pages with no tears, bends; cover spine as new · Out Of Print · N.Y. Times Bestseller · Step-by-Step Guide: Adapt Best of Japanese Business Techniques to U.S. Companies: rare Japanese eye-opener! Publisher's Note Proposes a new form of business management that focuses on long-range planning, strong corporate philosophy, and consensus decision-making to help American corporations meet the challenge of . REVIEWS: Eye-opening insight of Japanese organizational structure. February 22, 1998. Reviewer: A reader--Japanese business has grown and thrived. The organizations are built on a paternal structure with lifetime employment at one company: virtually unheard of anymore in American business. The employees are trained and work in all facets of a company, not just in one department. They are expected to work long hours and not be home too early lest the neighbors think that they rank low in value at work and the honor of the family name be put in jeopardy. They begin training children as early as years of age to groom them for the most prestigious universities. 5. EMPOWERING INNOVATIVE PEOPLE: HOW MANAGERS CHALLENGE, CHANNEL AND CONTROL THE TRULY CREATIVE AND TALENTED by Karl Gretz and Steven R. Drozdeck 310 pages Hardcover with Dust jacket Tight binding; Clean pages List price: 24.95 Probus Publishing, 1992 ISBN: 1-55738-265-4 INDEX Empowering Innovative People: How managers challenge, channel and control the truly creative and talented shows managers how to harness, shape and direct their employees' creativity. Designed to help managers recognize and manage creative personnel in their environment to maximize productivity, this pivotal book explains how managers can motivate and empower employees in any area of the company--from research and development and marketing to accounting and administration. Managerial concepts that can be applied company-wide. Organized and presented to envelop all the important aspects of managing and fostering creative and innovative employees, Empowering Innovative People in 7 sections show how to: Recognize, obtain and use a valuable asset. Become even more creative Manage the creative individual Communicate with creative personnel Lead and motivate creative personnel Coach and counsel the creative employee Monitor and evaluate the creative process
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