Warranty & Returns

To return a product, please first read though the following terms and conditions, then follow our returns online procedure. Due to large volume of product returned to us only due to error when ordering: WE DON T ACCEPT ANYMORE that a product is returned to us for this reason, it’s your responsibility to check the compatibility of your product or the size, color and so on…(which is well explained in product page) and decide not to order if it does not fit with your material or your size. So, it will have NO authorized return or refund for error in command if the product has already left warehouse and that you have been advised by mail.

Return Policy

We know that you will be pleased with your purchases from Worldixount. However, there may be occasions when you will need to return items to us.

3 Day Return To Us
For whatever reason if you are unsatisfied with your order within 3 days you can return it to us in new condition for a refund minus the shipping charges. spare parts products cannot be returned if installed to mobile phone and it’s working.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 7 working days, please kindly provide us with proof as below:
1, Photos of the front and back of the packaging box
2, Photo, video, screenshot, or description of the defective item
3, Photo, video, screenshot, or description of the defect or defective area

If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method.

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period

If any of your purchases develop a fault, and it’s no more than 1 year since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair, please kindly provide us with proof as below:
1, Photos of the front and back of the packaging box
2, Photo, video, screenshot, or description of the defective item
3, Photo, video, screenshot, or description of the defect or defective area

please return the items to below address :
address will be provided by your sales manager as it depends of category of each order.

Please email below details to your sales manager’s email address or [email protected] after you send the fault items:
1, Tracking number
2, Product list
3, Fault details for each item
4, Order number for each item

Our sales manager will communicate with you for further information .

Ordering in our web shop means that you have read these specific policies and that you are completely agree with them.

Thanks for your cooperation .
The Worldixount Team