Non-Personalized Products Purchases
1.) We have a 30 Day Return Policy on all Non-Personalized products. If for any reason you are not happy with your purchase you may return it, no questions asked, for a Full Refund within 30 Days from the date of purchase.

2.) Item must be returned in the original shipping box and be in as “New” Condition.

3.) Buyer will also be responsible for all return shipping charges.

4.) Package must be shipped by either UPS, Fed-ex or USPS with a Tracking Number.

5.) Tracking number must be provided to us once the package ships.

6.) Once the package is received, the refund will then be applied to the account of the payment service used for the original purchase (either Amazon Checkout or Pay Pal).

7.) All Products will also be replaced if they were “Damaged on Arrival” (DOA). Product will be exchanged/replaced with exact same product. Please contact us for instructions on how to return a damaged product.

Personalized Products
1.) We are proud of our products and want you to be pleased with your purchase. If there is a defect in the workmanship or a personalization error made on the part of “I’ve Been Framed!”, your order will be promptly replaced at no additional charge.

2.) We cannot guarantee replacement, though, in the event that a personalization error is made in ordering on the customers behalf.

3.) As Personalized products are “personalized and made to order” , there will be no refunds for any personalized product ordered….sorry!!

4.) All customers will receive an Order Confirmation E-mail after their purchase is made. All personalization is confirmed at that time.

Digital Downloadable Products
As these products can be duplicated by the buyer, there are no refunds or returns…sorry.