Our coat of arms / family crest gifts come with a 100% satisfaction guarantee. If you aren’t happy for ANY REASON, please return for a refund minus shipping and a 25% restock fee. The buyer is responsible for shipping the item back to us. Shipping and restock fee will be waived if there was any error on our part (ex. you received a different item than ordered).
Refunds are not offered on emailed products, unless an error occurs on our part.