We have a general NO REFUND policy except in cases of broken or lost merchandise, but we require tangible proof (I.e. Delivery confirmation claims it lost or undelivered, picture(s) of broken merchandise, return of broken item for inspection) before refund . Any reasonable seller would require this proof for refund. We are flexible reasonable people. We understand that people make mistakes and occasionally fail to read all the details, but please be sure of what you are buying before you buy it. We offer descriptions and pictures of items as clear as we can make them. Because of the nature of most of the products we sell, it makes it very difficult for me to accept any returns due to buyer’s remorse because of many people’s superstitions and religious beliefs regarding used, pre-owned, or returned magical goods and supplies. We cannot do exchanges due to those beliefs and because the majority of our items are one-of-a-kind and/or we only have a limited number. We do not accept returns for seasonal/holiday merchandise after the season/holiday has passed. We set the highest standards and expectations for the quality of our products. If by some great fluke you receive the wrong item or it is grossly not as described, or have a problem with our items let us know. We are reasonable people and may be able to work something out. BUT just because we say we are willing to work something out does not make us door-mats to demands.