I have this problem, I list LARGR HEAVY items that cost a lot to ship and my buyers know that shipping will be a lot, but I cannot send an invoice because of some INSANE policy that DEMANDS that the shipping cost be within 30% or $15.00 of the item price.
I have a $50.00 item that is 34×22×3 inches and weighs 10 pounds and that means a $39.00 shipping cost.
The CRAZY Bonanza suggestion is that I raise the price of the item and lower the shipping cost, keeping the total the same, but since there is a SALES TAX, that increases the tax a buyer has to pay. Also, the invoice does not allow me to change the purchase price, only the shipping costs.
Bonanza has not responded to my need for help and a NEW buyer is not happy with this nonsense and wants his item.
Maybe, I should just tell him to cancel and list it somewhere else that is USER FRIENDLY and let him buy it there.
I get no help from Bonanza.
|
etvideo1ataol Reputation: 12 See etvideo1ataol's booth |
I get stuck with that for international sales…item costs like $15 but shipping costs $25.00+ to ship..when someone asks for me to ship to an area I have not had set-up for international….
Bonanza’s suggestions to me were to create and invoice and send it to the buyer..
Selling Dashboard
Orders
Create Invoice
Tell the buyer that shipping cannot be added as is and that you are sending an invoice.
Once confirmed they received invoice..cancel the OBO..
This rule was set up..to stop those who sell an item for way below cost and then charge 3xs what it would cost to ship…. (a habit that was once very common among some sellers)
|
ccmom Reputation: 12648 See ccmom's booth |
Contact your customer, let them know the situation and just simply send them a Paypal invoice. Once payment is received mark your item as such. Had to do this several times back when I shipped International orders.
|
FantasticFinds2014 Reputation: 378 See FantasticFinds2014's booth |
2 Comments
I’ve run into this policy before as well, and it’s not a good one. It should go. My items are available for local pickup, so changing the item price is not an option. And it isn’t something I’d want to do, anyway. All I personally want is the ability to be honest and up-front with my customers.
“This is how much the item costs.”
“This is how much shipping costs.”
Period. No games.
Just my two cents.
|
RummageRampage Reputation: 291 See RummageRampage's booth |
1 Comment
If You send him a separate PayPal invoice for $24 shipping cost, how would it impact his tax?
Or adding here a second listing for this amount, with a title “Shipping charge for X.Y.” (I believe Bonanza could/would waive its fee in this particular case).
|
ArtistsUnion Reputation: 3676 See ArtistsUnion's booth |
1 Comment
I am not familiar with this as I have only been selling smaller or lighter items, however… it doesn’t sound like something that Bonanza should keep. Seems to be a troublesome and useless feature. I don’t blame you for being against this. I would be too.
|
Littleblackdog Reputation: 239 See Littleblackdog's booth |
Viewed: 655 times
Asked: over 3 years ago
Latest response: over 3 years ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
1 Comment