Relentless Simplicity - The Bonanza Blog

Advertise your business for free

By bonanzamark
Posted on January 10, 2013 | 8 comments

Since the beginning of Bonanza (then Bonanzle), providing a first class support experience has been a priority. Fortunately for us, we have a Founder/CEO who agrees and backs it up with every imaginable tool and resource that our support team desires (still waiting on the taco truck we requested a week ago!).  We also have solid examples of world class customer support right here in the Pacific Northwest (Costco, Nordstroms, Starbucks, and Amazon) that we can draw on for examples on how to best serve our customers.  

We receive about 10,000+ new opportunities (aka support requests) to interact with our customers every month.  The majority of our requests are via email (Bonanza"Contact" page) but some are also via our Live Chat Support. We also receive requests via our numerous social networks (Facebook, Twitter, blogs, etc).  That is quite a bit of opportunities to interact with our customers.  Most of them are not "on the fence" customers or people who we have to convince to visit Bonanza, they are already here.

Having that sort of access to our customers is a prime opportunity to advertise our business.  We may not be pushing specific services or items,... (continued)