Is this a normal practice? I’m having an issue with a credit card refund to a customer. After a certain period you cannot directly refund a client with a credit card purchase.
I’m having a problem getting alternative payment arrangements from the buyer, so that I can have a record of the refund. Bonanza has deactivated all 200+ of my listings in the mean time. I’m trying to use customer service but they don’t seem to understand this situation.
I didn’t know what else to do but to come here and ask for advice on how best to handle this issue. It’s been 2 weeks and I can’ seem to get any help.
Frustrated Seller,
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luxuryintimates Reputation: 36 See luxuryintimates' booth |
This is an official Bonanza response.
Hi FaithMichelle,
We understand your frustration, and we are happy to hear you would like to resolve this dispute. The buyer does as well. The buyer has provided you with return confirmation, their email address and their phone number. We have been working with both you and the buyer in our Order Resolution Center, with another response sent to you just this morning. If you have any other questions you can respond to that email and we can answer any additional concerns you may have.
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BonanzaShelly Bonanza Staff See BonanzaShelly's booth |
What kind of communication have you received from Bonanza about the transaction? What method did the buyer use to originally pay you? They have 180 days to get a refund if using Paypal. If they used a credit card, the time-frame is even longer to issue a refund.
Curious as to why a lengthy refund time? Your most recent item that shows feedback shows returns and refunds available. Refunds [URL removed] See booth/item description for details. There is no mention in either the booth or item description on how to obtain one though. Do you have it listed somewhere?
It also looks like you accept paypal. You should have been able to refund via the refund link on your paypal transaction and then just entered that transaction ID number for Bonanza’s needs during a dispute.
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InspiredCreations Reputation: 1435 See InspiredCreations' booth |
Hello [URL removed]
It seems like CustomSeatCreations’ answer has provided the best options. So the customer paid you with a credit card, and now wants a refund. How much time did you have to refund it? Why did you not give the refund before the time limit for credit cards? Furthermore, are you saying that you are trying to get approval from the customer on the way you will now refund the payment, and the customer has not confirmed the method for which he/she will receive the refund?
Sorry, don’t know about all products being deactivated because of a dispute. You say that Bonz Support does not understand? Had you alerted Support and kept them informed about what was happening since the beginning of the dispute? I don’t know best way to handle this, just throwing out ideas.
Good luck to you! Don’t give up,
Sandi
EmbellishMart
“Embellishments for your crafting, your space & you!”
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EmbellishMart Reputation: 1450 See EmbellishMart's booth |
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