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Return policy & refunds????
Upvote this question 3 Downvote this question

I have a 30 day return for any reason policy. I understand that when a customer returns an item they expect a refund. Apparently Bonanza doesn’t. Just looked at my profile and found the following.

Refund Rate
Explanation_message_warning_sm Poor
Performance [URL removed] 22nd (1st percentile = best)

Your refund rate puts you at risk for having your booth placed on hold.

In the last couple of years or so I have had 2 or 3 returns, consequently 2 or 3 refunds. I have “Never” had an out of stock cancel/refund.
All I have to say is “Bonanza if you want to close me for giving good customer service by having a return policy” go to it.

asked about 7 years ago

PortCityWatches
Reputation: 10
See PortCityWatches' booth

4 Comments

CraftasticVintage says: March 29, 2017

I agree. Contacted support a few weeks ago with no response.

Atomicdiner says: March 29, 2017

Not sure why people would want to return a watch. Even if it stops, it is still right TWICE a day!

Atomicdiner says: March 29, 2017

Just Joking by the way. Hope you get your issue resolved.

tomwayne1 says: March 30, 2017

The computers that compile and keep track of returns may not be able to differentiate the reason for the returns. The goal is to stop cancellations by sellers who can’t deliver – not to stop good customer service.

2 Answers
Upvote this answer 4 Downvote this answer

You should contact support directly- as I understand it this is all computer generated based on statistics for your account. They can explain to you if you are in any real danger of suspension or not. They can’t look at every seller all the time to see each circumstance for refund etc so it is done that way. By contacting them you can get information specific to your account. Happy selling :-)

answered about 7 years ago

gearseller2
Reputation: 1109
See gearseller2's booth

4 Comments

cshort0319 says: March 30, 2017

I don’t accept that answer. All those “directors of hppiness” you’d think could spend some time looking t stuff before those warnings wee fired off and caused really decent sellers to abandon Bonanza permanetly and publicly be critical.

loves_birds says: March 30, 2017

I think gearseller2’s answer was quite reasonablet. Contact support. If the messages are “fired off” by a generated system, which, which they probably are, most decent sellers understand that and will seek resolution with Bonanza. The directors of happiness are not ogres that I can tell.

tomwayne1 says: March 30, 2017

The computers that compile and keep track of returns may not be able to differentiate the reason for the returns. The goal is to stop cancellations by sellers who can’t deliver – not to stop good customer service.

PortCityWatches says: March 30, 2017

That is my point. The last sentence is “contact our support team to ensure that your inventory remains up-to-date” My returns had nothing to do with inventory. This is Bonanza’s site, Bonanza’s software. There are no software problems when it come to Bonanza collecting my selling fees

Upvote this answer 0 Downvote this answer

Yes, you are right as I also realized that Bonanza has not reliable refund policy. I lost my money twice here. By the way, I always use the right sources always like [URL removed] website where I have found the best refund policy. They refund all of the money if you ever claim for that. You must also try this site. I use it for my college essay writing work.

answered almost 3 years ago

SheiladO
Reputation: 22
See SheiladO's booth
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