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How do i get my product?
Upvote this question 0 Downvote this question

ordered a tree stand on 1/23/16 and paid 125,99. No product out money.bonanza said they dont work with that merchant anymore but kept send email prdt on its way. Now they tell me its paypal problem, paypal says its visa promblem, but Visa are helping me to file a dispute. I thought i ordered in good faith and us dollars with bonanza? Has any one else have this problem and can you help me how to solve it. I would appreciate any help. thank you -

asked over 8 years ago

Jamesd714
Reputation: 10

2 Comments

The_Lingerie_Lounge says: February 26, 2016

I would open a dispute with paypal if that is how you paid., you only have a certain amount of time to do that, so if i were you, i would file right away, if you have not heard from the seller. If you have heard from the seller, ask them for a tracking number.

RebeccaG204 says: March 02, 2016

I have the same problem, I feel your pain!

2 Answers
Upvote this answer 0 Downvote this answer
Accept hover

First, contact the seller and request tracking information for your item. Second, file a claim through Bonanza and then a claim with Paypal for non-receipt.

selected by Bonanza as the best answer

answered over 8 years ago

InspiredCreations
Reputation: 1435
See InspiredCreations' booth
Upvote this answer 0 Downvote this answer

It is outside of 30 days so paypal and bonanza will be no help , you need to contact your credit card company and do a charge back . Paypal will then get involved to get there funds back , but you will already have your funds so it wont effect you . But it is some what satisfying to know that the seller now has to pay these fees if he ever decided to sell and get paid via payapal .

answered over 8 years ago

SurrealHairBeauty
Reputation: 461
See SurrealHairBeauty's booth

3 Comments

misskeech says: February 27, 2016

SleekHair, wasn’t it changed to 180 days? I thought i saw that it was.

loves_birds says: February 28, 2016

It’s 6 months now (180 days). I saw that too.

misskeech says: February 28, 2016

Thanks loves_birds, that’s what I thought.

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Asked: over 8 years ago

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