Seller Community Forum

I have tried everything imaginable and my logo will not fit...is there a glitch? They claim that the recommended size is 500pixels X 45 Pixels ....that still does not work.

asked over 8 years ago

i have sent a message to Bonanza support three times over the past six days about how to access my settings to change my return information. i have yet to receive a response. I am ready to list an item but am hesitant because of the lack of resp...

asked over 8 years ago

I just received an order I sent out to a customer, saying he/she moved and it can not be forwarded.His order was archived once it was sent out, I need to contact this person to ask what he/she wished to do with this, how can I locate my archived o...

asked over 8 years ago

Does anyone know where to activate to get started selling? Everything is in place and it says you must still activate to get started. Thanks for any input in this matter. Have a spectacular day!!

asked over 8 years ago

please help

asked over 8 years ago

I sold an item to a buyer in California who wanted it delivered by a certain date. I had no problem with that but...I live in Nebraska and we are in the midst of a snow storm. I emailed the buyer and we mutually agreed that I would cancel the sa...

asked over 8 years ago

Are Annual Pro Fees Due upfront? [URL removed]

asked over 8 years ago

Hi, I used to have the option to add my own Identification #s on the Merchant SKU section but the option is no longer there.. How do I get it back...?

asked over 8 years ago

Can I cancel order before it ships

asked over 8 years ago

I want to import my EBay number and items to my Bonanza booth, but I wanted to know if I will be charged fees if I sell items Thank you. Also, can my EBay feedback ratings follow me to Bonanza?

asked over 8 years ago

I use to click on couple of buttons and check my money in escrow or released to bank but i can`t find it now. How to find my sale which shows me the money in escrow or released to bank? Thank you

asked over 8 years ago

I recently imported my items from eBay. I was under the impression that my booth would stay synced to my eBay sales page. I just sold an item in my booth that sold on my eBay page this morning. Does Bonanza remove items once they are sold on an...

asked over 8 years ago

Hello I want take free bonanza gold pack but i can stop use it after month.I can just try gold pack for free 1 month??

asked over 8 years ago

Every time I go to add a new item to my booth I get a pop up that says scroll up and choose US shipping option and add some item traits. I have a US shipping option checked. And how do I add more traits when there is none. What am I missing her...

asked over 8 years ago

Hello everyone recently got email state that our merchant google sopping has been suspend till we resolved issue about the shipping we update shipping charges on the merchant while google shopping feed still using old shipping charges go...

asked over 8 years ago

Why in the world can't I get this batch editor to work...it tells my all my items have been updated, when nothing at all has been updated, or it tells me nothing has been changed by that upate. I'm being VERY EXACT with my text copying/pasting. I ...

asked over 8 years ago

Each day I sign in to collect my big 10 tokens, BUT my collected amount never seems to go up. I'm stuck at 70. When I go to the rewards page, it shows that I have 70 tokens. I hit the COLLECT button to get the daily 10, and my balance stays at 70....

asked over 8 years ago

When I use the background burner feature and I am finished I click "download png" and all it does is reeatedly bring me to the home page! I've even tried going into the image library and download from there and it does the same thing. What am I do...

asked over 8 years ago

I tried to pop up link at the bottom of my booth but it wont go high enough. Thanks for the help Ben Hello and thanks for your answer but that's not it. The window you are and i'm talking about, only 2/3 of it appears on my screen, the ...

asked over 8 years ago

Bonanza is showing i have 20702 items in my booth with missing fields, so i am trying to use the batch editor to fix this. Apparently my items category isn't specified, at first when I tried using the batch editor an error would come up each time....

asked over 8 years ago