Today I received a question regarding an item I have in my booth.
I answered the question and when I went back to review the message I discovered an area where I can send this person an invoice, (never seen this before.)
It is actually an offer, the customer has not actually bought the item.
I was considering doing this, but was wondering does the offer have an expiry date, has anybody used this and had results, or do people get upset??
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thevintageflea Reputation: 251 See thevintageflea's booth |
Bonanza added this option a while ago. One purpose was to be able to send offers to buyers who are asking about combined shipping for several items. This allows you to send an invoice with multiple items and combine shipping. I don’t know if it has an expiration date, because it’s not like an official offer. I don’t think I would send one to a buyer just asking a question about an item, might appear a little pushy, unless they are asking for you to negotiate the price.
More info on the Bonanza blog on Sept 17th.
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A2z4u2c Reputation: 1291 See A2z4u2c's booth |
This is just my opinion, but-
I personally would not invoice someone for an item they had not yet purchased!
Way to presumptuous for me.
I would simply handle the offer the old way; either accept, counter offer, or reject the offer and correspond with the buyer if they encounter any problem.
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reksplace36 Reputation: 1267 See reksplace36's booth |
If the is an actual offer then it would be on the My Bonanza page [URL removed]
Transactions
Open Negotiations (1)
If you send the invoice (I have sent one because the buyer was having trouble checking out on an offer…but the buyer never paid it), then you will have essentially 2 open tractions for the same item (the OBO and the invoice).
I cancelled the OBO, when the buyer could not checkout and sent the invoice…but truthfully, since it was never paid, and there are no open negotiations on My Bonanza page, I really do not know what happened to it…
As to expiration..there does not appear to be a way to set a date on the invoice, but there is for an Offer.
Good question and you may have to contact support for actual answer..
here is the blog about the new invoice options
[URL removed]
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ccmom Reputation: 12648 See ccmom's booth |
Thanks everyone for your advice. I considered and then discarded the idea. This person was only asking for measurements (which by the way were in my description). I provided the information and will let things play out the way they usually due.
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thevintageflea Reputation: 251 See thevintageflea's booth |
1 Comment
I clicked on Send an Offer and I was take to my shopping cart. How do I submit and offer on an item>
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thetarotstudio Reputation: 12 See thetarotstudio's booth |
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