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Current status: accepted, awaiting checkout
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Hello,

A buyer has not paid and it has been 2 days. How do I cancel/mark the item as unpaid and get a refund on the Bonanza fee?

asked over 8 years ago

tbpartners13
Reputation: 10
See tbpartners13's booth

1 Comment

MomentsInThyme says: May 11, 2016

You have to first contact the buyer have it in writing that you are cancelling the transaction due to non-payment then you can go to the next step & cancel the transaction & request refund. I believe the transaction takes a week to clear. You will still see one item sold until your booth resets.

4 Answers

This is an official Bonanza response.

Hi @tbpartners13,

So sorry for the confusion. Bonanza gives buyers 7 days to complete checkout once a seller accepts an offer. If the buyer does not complete payment within this time, the option to mark the offer as “unpaid” will appear as a link under your transaction summary after 7 days. Marking the offer as “unpaid” will automatically re-list the item(s) and remove any seller fees from your Bonanza bill. You can read more about how to cancel a transaction depending on the status of the order on the following [URL removed]
[URL removed]

Hope that helps!

answered over 8 years ago

Katyoke
Reputation: 1512
See Katyoke's booth
Upvote this answer 1 Downvote this answer

Go to My Booth , scroll down about half way on the left side click on fees .Then click statements , once on statements find the month and click . Once in the month find the link “Request a refund for a transaction on this bill” and you will be able to choose the transaction to request your fees .

answered over 8 years ago

SurrealHairBeauty
Reputation: 461
See SurrealHairBeauty's booth

2 Comments

misskeech says: May 11, 2016

Yes, i just had an order in my other booth, the buyer bought 2 items, but one size was wrong, so i refunded them for the one item. Then i put in a request for a refund, took a few days but did go thru. And its done just as sleekhair says

tbpartners13 says: May 12, 2016

Hello,

Upvote this answer 0 Downvote this answer

That is something that I would like to know also. I know if the buyer used paypal, you can cancel it there in your paypal account. But how its done on Bonanza is a mystery to me. Hope someone else can tell you.

answered over 8 years ago

StarletVintageJewels
Reputation: 158
See StarletVintageJewels' booth
Upvote this answer 0 Downvote this answer

These things are important when you are going to create a new portal for your client. I hope [URL removed] can help you in that because I cover this in a video format.

answered over 4 years ago

JaydenJ21
Reputation: 12
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Asked: over 8 years ago

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