Natural pine cone jam made in Ukraine 400g and similar items

Returns and exchanges

We accept all returns within 14 days from date of delivery. If this is the reason for the return is not the fault of the seller, the buyer pays for shipping.

We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 14 days from date of delivery. In the event you are missing an item from your order, please contact [email protected] or via the contact Chat with us on the home page.

You can always contact us for any return question at [email protected]

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]