Full Moon 12 Years Reserve Pedro Ximenez and similar items

To prevent our product from the risks associated with spoilage, adulteration or misbranding, we cannot resell returned food items. Hence, we must discard returned food.

For public safety reasons, all food sales are FINAL SALES.
Anyway, please, inspect package and products as soon as they arrive at your door!

If you receive damaged or tampered merchandise, please contact our Customer Service email [email protected] as soon as possible. Any delay in contacting our Customer Service Department makes it more difficult to file a claim with the shipping carrier. Please, keep ALL packaging and items EXACTLY AS THEY ARRIVED, take pictures and sent them on the email.

In any case, please note that:

- We would offer you refund or replacement but this will always depend on shipping carrier’s response. We will notify you of the approval or rejection of your refund/replacement.
- Refunds may only be issued to the original form of payment. Your credit card company may take up to 10 additional business days to post the refund to your account. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

In some circumstances, we may charge a restocking fee. For example:
- if the customer provides an incorrect address or the package does not fit in a P.O. Box and USPS return the item to us.
- If the customer refuses the delivery.