Amazon pay chargeback question

Below is what is written in my account. Amazon already sent back the money to the buyer. But then it shows in July I’m not responsible. Does anyone know what the heck this means? What I’m hoping to know is if I’ll get my money back.

I sent Amazon an email but, well, don’t have much hope of hearing anything back. Thought someone here may know. Thanks!

Jul 1, 2019 Jul 14, 2019 P01-5532044-3904405 USD 19.48 Resolved You are not responsible for this chargeback or its reimbursement.

May 18, 2019 May 31, 2019 P01-5532044-3904405 USD 19.48 Resolved You are responsible for this chargeback, and you funded the buyer reimbursement.

asked about 1 month ago

1 Answer

You will probably need to contact Amazon.

answered about 1 month ago

Reputation: 6584
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MommyOf2QTs says: July 18, 2019

I sent Amazon an email before posting here but haven’t heard back yet. I didn’t see a phone number. Was hoping someone here may have had the same “issue” and would let me know how it turned out.

EmpressDepot says: July 19, 2019

Amazon is horrible to get a hold of. I don’t why they do not make their contact method just front and center.

EmpressDepot says: July 19, 2019

Try this number,not sure if it will but it may very well: 1-800-372-8066

MommyOf2QTsScentWork says: July 25, 2019

Thanks Empress. I acutally filed a case with them to look at the situation. I got an email the other day they are still “investigating”. So at least I know they are working on it.

EmpressDepot says: July 25, 2019

U r welcome. I hope it goes good for you!!

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