Can customers leave feedback?

I was going to import my eBay feedback, but since it’s not much then I won’t do it unless my customers can add feedback and I can ask them for feedback.

asked almost 9 years ago

LAPIII
Reputation: 10
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3 Answers

Customers can leave feedback…advice don’t ask for it though.
there is a setting in your Account Settings
Notification preferences to send buyer reminder for feedback…it goes out automatically after about 30 days….
Truthfully I have that disabled too…
I actually do not like fb reminders and ignore all requests for fb from a seller….just my personal preferences…if I’m pleased you will know and if not you will also know it…

Welcome to Bonanza and good luck

PS import your fb, there are some things that you cannot add until a certain amount of fb is reached. After you get someone bonz, you can have the imported fb removed

answered almost 9 years ago

ccmom
Reputation: 12648
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I agree, don’t ask for FB. The setting to ask for FB is a default, or at least it used to be. I wasn’t aware that it was enabled. The one negative I have was left for me 30-31 days after the transaction. It coincided with the feedback reminder. I recognize that everyone is entitled to their own opinion but I question the validity of this negative as the comment included just doesn’t make a whole lot of sense. And I never heard from the buyer regarding this transaction, other than the FB. I can only surmise that my buyer was annoyed by the reminder. Now you may say I’m just making excuses, but I still maintain that FB reminders are not a positive thing.

answered almost 9 years ago

When i have a sale, there is a small section where it says to send a message to the buyer….So I send them a thank you for the order & that it will be shipped soon (also lets them know I am here on bonanza and did indeed receive their order, many sellers are not active on bonz any longer, which is why i do this) But in addition to the thank you, I also say “if you are happy with this transaction, please come back if you get a moment and leave me feedback as it helps greatly with my business” I am not even aware if they receive this message or not. But i have had a few come back and leave me Pos. fb. Have not had a problem with neg. fb as of yet.

answered almost 9 years ago

misskeech
Reputation: 1958
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Asked: almost 9 years ago

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