I want a full refund of $49.20 for order #[phone number removed] and a full refund of $49.20 for order #[phone number removed]. Confirm that $98.40 will be refunded to me today. I did not receive either order. The seller, Earlen, sent both orders to addresses other than mine. Both were sent to addresses hundreds of miles away from mine. I am not getting any response from the seller that they will refund my money. When I contact Bonanza customer support, they just contact the seller and tell them I have a question and want to hear from the seller.
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JeanneB120 Reputation: 10 |
Hello JeanneB120
Welcome to the Bonanza Community!!
We are so sorry to hear that you have not received a refund from the seller and they have not responded to your messages yet.
We have emailed this seller on your behalf asking them to respond to your messages.
If you do not hear from the seller within 24-48 hours or need additional support please email our award-winning support team and they will be glad to assist you further.
[email protected]
Kind Regards
Wanda
Bonanza Support
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bonanzawanda Reputation: 1046 See bonanzawanda's booth |
The people on this board are just sellers and cant do what support can do.
The sellers SHIP TO the address on Paypal (usually).
If you have a different address here, and did not change your Paypal address to it, that could be the reason.
Not that we as sellers can do anything about it but more info would be nice.
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Atomicdiner Reputation: 1902 See Atomicdiner's booth |
1 Comment
Jeanne, if you’d like to share the tracking number(s) for this delivery, we may be able to offer some insight.
[URL removed] There are 3 things that may have occurred here.
1) The seller used the wrong shipping address, and the mistake was on their end – entirely.
2) You’ve moved and did not update your address. (this is very rare but it does happen – I don’t think this is the case)
3) Something sinister occurred, through no fault of yours nor the seller. This is why I asked for tracking number(s).
If your seller remains non-responsive, and before going to the payment processor to file a claim, call the USPS ([phone number removed]). The main thing you’d want to ask about is verifying the shipping address printed on the label. If another carrier was used, naturally, call them instead. :)
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MagnoliaScreens Reputation: 1120 See MagnoliaScreens' booth |
Viewed: 927 times
Asked: about 4 years ago
Latest response: about 4 years ago
Remember these tips:
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4 Comments