How to overcome " approved, awaiting checkout" status?

Hello.
We have a few items, that instead of being sold, somehow are " Approved, awaiting checkout"
The buyers complain they were stuck in this window, and cannot just"buy" and item or complete payment.

We’ve disabled the “accept Offers” button in settings, but still do not know how to clear or complete these orders.
Can anyone help?
THanks.
HB

asked 28 days ago

1 Comment

CindyBear says: April 15, 2021

it has to do with your settings..could be a few different reasons..I see bonz is going to check for you

3 Answers

This is an official Bonanza response.

Hello bonzuser_awjac,

Thank you for reaching out to the Bonanza Community!

We will be glad to take a look at your booth and see what may be happening.

If you need additional support please email our award-winning support team and we will be glad to assist you further. Contact us at [email protected]

Thank you and Happy Selling!
Kind Regards

Wanda T.
Happiness Producer
Bonanza Support Team

answered 28 days ago

Hi Wanda! We just got another “Approve or cancel” option, and then it took us to an “invoice” and then we were supposed to approve it again and invoice the buyer.
Still can’t figure out how this happens.
We already disabled “Offers” and we’d like to not see “orders awaiting approval” either.
Thanks!
HB

answered 27 days ago

I had the same thing happen with my latest sale yesterday. I received an invoice to approve instead of the Buyer being able to purchase it immediately. It did not involve making an offer. This is the first time I have had this happen.

answered 26 days ago

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