I ordered a CD (duets). From mayes7933. I can’t find a way to get him to tell me where it is. I’m concerned. Please help if you can
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TonyT321 Reputation: 10 |
There could be many reasons you have not heard back from the seller, we just had a holiday possibly they are away or on vacation. But if it has been a substantial amount of time and if you paid thru paypal, you can contact paypal and tell them your issue. I believe you have up to 6 months to do this.
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misskeech Reputation: 1958 See misskeech's booth |
We don’t see “mayes7933” booth here (booth’s names are searchable in the B. general search box).
Please, check on the profile page in the booth of Your purchase, when the seller was logged in last time (it’s in the same place, where Your data are [URL removed] TonyT321 joined 07/05/17 active 07/05/17).
I believe, You probably made a purchase from Your other account, otherwise You wouldn’t ask about Your item on the public forum just the next day after buying, would You?
However, I really understand You concern.
But, in case You bought it yesterday, if You check, when the seller was here online, it will show You, if she/he already noticed Your order. And on the right side of these date numbers there is the “Send message” button, which You can also use (in addition to the “Send them a message” link under the seller’s username on the transaction).
As Misskeech wrote, it can be due to holiday…
Let’s hope it’s the case and that the seller will contact You soon.
Otherwise, 14 days after Your order date or the day after the estimated delivery date (whichever is sooner) check at the bottom of the order summary – the “Report a problem” link should appear, so You can open a dispute.
And to get You money back, You will need to file a claim with the processor, which You’ve used to pay.
Good luck!
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Edited after @loves_birds’s helpful [URL removed]
Your seller’s booth didn’t show up in a general search (probably due to vacation mode), but it is accessible via direct link added below by @loves_birds.
Since the booth’s owner is on vacation from June 24th (or earlier), please, address Your issue at [email protected], they can call her/him and then inform You, when the seller will be back (since there is no announcement about the return date neither in the booth nor on the profile page).
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ArtistsUnion Reputation: 3676 See ArtistsUnion's booth |
Even if a booth is on vacation, all orders should be completed once they have been recieved & paid for. Even if the order was recieved 5 minutes before the booth was put on vacation mode, if a customer has paid, the seller has a responsibility to complete the paid order in a timely & courteous fashion. An order cannot be placed to a booth that is on vacation so it had to be recieved while open. Contact PayPal or whatever payment processor asap
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Jewelsbelegance Reputation: 307 See Jewelsbelegance's booth |
Viewed: 1063 times
Asked: almost 7 years ago
Latest response: almost 7 years ago
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