I purchased a book for my daughter college class 2 weeks ago, and it has not come. I can’t find a phone number and I have emailed but of course no reply.
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renatta80 Reputation: 10 |
Hi Renatta80, we’re sorry to hear of the questionable experience you’re having with your first purchase here at Bonanza. We see the support email you sent us and we were able to respond to you yesterday regarding this situation. If you have any other questions, please feel free to email us back and the agent helping you will get back to you as soon as possible!
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bonanzajon Reputation: 1539 See bonanzajon's booth |
Bonanza is a very good company. However, on this site, you need to contact the seller directly as Bonanza generally will not get involved in the sellers business. If you paid thru paypal and the seller is not contacting you after a reasonable amount of time, you can always put in for a refund thru paypal. Good Luck to you.
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misskeech Reputation: 1958 See misskeech's booth |
Hi there,
One thing to keep in mind, if this item was sent Media Mail, it can take up to 10 business days. Hopefully the seller sent you a tracking number.
And, depending on where the seller is, ie the Texas area, they may have been affected by the storm. I know several sellers who have been affected and just now getting power back. Just a thought.
Hope this helps in some small way
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Once_Again Reputation: 525 See Once_Again's booth |
Bonanza itself is not a company as in one that sells physical merchandise but rather a selling platform, like eBay, Etsy, Amazon etc so for any order you will be dealing with individual sellers. If you are concerned, make every reasonable attempt to contact the seller, if they do not respond then the best route is to resolve it through whatever payment processor was used. Good luck getting it resolved
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Jewelsbelegance Reputation: 307 See Jewelsbelegance's booth |
Did the book arrive yet? Most shippers would send a book via Media Mail. Depending on the distance between you and the seller, it could take 2 weeks.
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Rollo_POS Reputation: 24 See Rollo_POS's booth |
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