Hello, Is there any known issues currently occurring on Bonanza that would cause this?
It’s been a few days now and I haven’t been receiving any notifications at all for any new sales or customer messages.
I have always received notifications and none of my notification settings have been changed nor updated, so I’m sure it’s not from my end.
Sure would be nice to be able to receive these notification updates again.. :\
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Incredible_Deals Reputation: 16 See Incredible_Deals' booth |
Hello Incredible_Deals
Welcome to the Bonanza Community!!
An email confirmation is sent to the email registered to your account.
Here is a link from our Help pages that explain Email Preferences,
https://support.bonanza.com/hc/en-us/articles/360001147312-Explain-the-Email-Preferences
We recommend that you check your spam folder in your email. We are able to see that emails have been sent.
If you need additional support please email our support team and they will be glad to assist you further. Contact us at [email protected]
Thank you and Happy Selling!
Kind Regards
Wanda T.
Happiness Producer
Bonanza Support Team
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bonanzawanda Reputation: 1046 See bonanzawanda's booth |
Hello Wanda, thanks for your message. I checked through my “email preferences” and they are all set correctly. Showing “Yes” as being subscribed to receive the messages.
Nothing has been changed on my end. All the settings are the same. And my email address hasn’t changed. I haven’t received any selling or customer message notification directly to my registered email box since December 15th. :(
Not sure what’s causing this. I checked my spam box and nothing there. I have always received all my email notifications for years. Now nothing.. :\
I think it’s best if I went ahead and send the support team a message as you suggested. Thanks again for your help.
Richard
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Incredible_Deals Reputation: 16 See Incredible_Deals' booth |
Viewed: 724 times
Asked: over 3 years ago
Latest response: over 3 years ago
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