I was having really decent sales in June. Then Bonanza charged my credit card $100 for selling fees that I’d already paid. I filed a complaint, they said too bad they weren’t reversing the charge since they’d already ran it through & then my sales & views came to a complete halt.
I know summer is slow season & I know this is a slow site but I don’t believe that was a coincidence :(
|
CanadianGraphiti Reputation: 53 See CanadianGraphiti's booth |
Hi @CanadianGraphiti,
Thanks for reaching out and sorry for the confusion. Once your final value fee balance reaches $100, we will automatically charge the card on file. You have the option to manually pay your fees via PayPal before you hit the $100 threshold. If you do not pay down your balance, your card will automatically be charged once the $100 threshold is met. Learn more about paying your final value fees for sales made on Bonanza [URL removed]
https://www.bonanza.com/site_help/fees_and_payments/how_do_i_pay
Bonanza is unable to offer refunds on final value fees unless the buyer has been refunded for the order. If you have issued a refund to the buyer, you can submit a fee refund request from your billing statement and we will gladly refund the seller fees for those transactions.
https://www.bonanza.com/site_help/offers/cancel_transaction_on_bonanza#refundFee
Sorry to hear that sales have not met your expectations. We have a variety of tools and resources that can help increase sales. We recommend reviewing our Seller Success [URL removed]
https://www.bonanza.com/site_help/seller_success/home
For personalized information on how to boost your sales, check out your seller [URL removed]
https://www.bonanza.com/booths/CanadianGraphiti/seller_checklist
Hope that information helps. Let us know at [email protected] if you need additional assistance!
|
BonanzaKaty Bonanza Staff See BonanzaKaty's booth |
I have found my greatest successes, over the years, by contacting my credit card company – or my bank, if it seemed to be an error on their part. They take these things very seriously and they don’t say things like “so sad – too bad.” Whether or not your sales coming to a total melt down is connected, I really can’t even hazard a guess. Good luck; sorry you have to do all the work yourself.
|
cshort0319 Reputation: 118 See cshort0319's booth |
The staff at Bonanza is usually very cooperative & professional, I cant see them using language such as “too bad”. But as csshort said, all you need to do is contact your credit card company and inform them.
|
SparklesJewelry Reputation: 777 See SparklesJewelry's booth |
I cant see them using language such as “too bad”
@SparklesJewelry… you are 100% correct in your assessment.
|
tomwayne1 Reputation: 8637 See tomwayne1's booth |
1 Comment
Viewed: 1188 times
Asked: over 4 years ago
Latest response: over 4 years ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
2 Comments