The seller sent the wrong bed. a one piece with an internal mattress.

The bed I ordered.

[URL removed]

Seller stated he did not have the color brown but the same bed in black or grey.

Message promising same model but different color.

[URL removed]

The one piece bed from Walmart that was sent.

[URL removed]

PROBLEM SOLVED.

Have a friend who will buy the futon that was sent. I will get the one I want somewhere else.

asked about 8 years ago

keithf100
Reputation: 10
2 Answers

This is an official Bonanza response.

Hi @keithf100,

Sorry to hear about the trouble. We recommend reaching out to the seller directly in order to resolve your issue. You can easily do so from your order summary. Point your mouse over the “My Bonanza” link in the upper left-hand corner of any page and select “Recent purchases” from the drop down. Locate the order in question, then use the “Send them a message” link under the seller’s username to contact them regarding the mix up.

We hope that you are able to resolve the issue with the seller soon. If we can be of further assistance, please let us know at our support [URL removed]
[URL removed]

Thanks for shopping with us!

answered about 8 years ago

You could always tell the seller you don’t want it if he doesn’t have the brown and get a refund.

answered about 8 years ago

1 Comment

ArtistsUnion says: May 09, 2016

Why, Margie? The seller said “they have this model in gray or black…” and Keith answered that “either color is fine”. So, She should receive the same model, which has been ordered, just in different color.

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